Reviews
Poor communication.
Poor communication. Dealership are con artists and scammers. Wouldnt recommend them to my worst enemy
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to put up a review. We have worked hard over the last two years to raise the Tusla Hyundai Experience. We now offer a video mpi on every service visit. This helps with communication and helps us give you the facts about what your vehicle needs. If you have any questions feel free to reach out to one of the service agents.
They got me in as quickly as I asked, completed the
They got me in as quickly as I asked, completed the recall work, and back out in the same day. Very good.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, PENNYCREEKMORE2! We’re happy we could get you in quickly and take care of the recall work the same day. We appreciate your feedback!
Michael Landon is the best service advisor I’ve ever had
Michael Landon is the best service advisor I’ve ever had at Tulsa Hyundai and I hope to only deal with him moving forward.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, JENCURRY.1015! We’re thrilled to hear Michael Landon made such a great impression. We’ll make sure he knows you’re hoping to work with him again!
Steven was very nice and respectful.
Steven was very nice and respectful. In addition to what I brought my car in for, he recommended to me additional things that my car needed. They also provided me with a shuttle to work and back later that day. I highly recommend Tulsa Hyundai.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, okbuckeyesfan! We’re glad Steven took great care of you and that our shuttle service made things easier. We appreciate your recommendation!
They did all the usual service items, but then they tried
They did all the usual service items, but then they tried to sell me several hundred dollars of unnecessary services. I don't appreciate that.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, mbb1121. We’re sorry to hear you felt pressured with additional services. We’ll work on ensuring recommendations are clearer and more transparent in the future.
My Santa Fe was worked on 3 different times in 3 weeks
My Santa Fe was worked on 3 different times in 3 weeks and the issue was never fully resolved even after spending $2200. I don’t feel like I was heard when suggesting things and I don’t feel the check engine light was fully evaluated properly. My battery also died a week after leaving there. Is that not something that would have been checked during the 3 trips there? Would never recommend this dealership or really even a Hyundai after my experience.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for servicing your 2016 Santa Fe with us. We check your battery each time you come in. In April your battery tested good. It's always frustrating when its time to spend money on repairs of a vehicle. We offer service finance to help with those unexpected repairs. If we can help you in the future feel free to contact us.
Kasey is terrific, but both times I have been in there
Kasey is terrific, but both times I have been in there recently my bill was not what was expected. The first time online I signed an agreement for around $288 and when I went to pay for it, it was around$350. And I did not ask for any additional service. The second time (The dent removal) was supposed to be in the $80 bracket and it was 130. The people are extremely nice, all of them. But the billing is another issue.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Camille. We're glad to hear Kasey and the team provided great service, but we’re sorry about the billing discrepancies. We’d like to look into this further and make things right—please don’t hesitate to reach out.
I appreciate the fact that you reached out to me. Thank you!
Hello, I am checking in, I have not received an update on the billing situation. from the month of May. thank you Camille
Customer service department stayed in contact with me
Customer service department stayed in contact with me what was going on with my car. Stephen was very informative as well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Becky! We're glad to hear Stephen and our service team kept you informed throughout the process. We appreciate your kind words!
My car was not picked up when I was scheduled for an oil
My car was not picked up when I was scheduled for an oil change. I had to call the service department again to send someone out. Which was about 2 hours later. I was told when I bought the car that there wouldn't be a problem with a loner, but when I scheduled the appt they said we're not sure if we have one for that day. They said we will call you the day before to let you know. I never received a call. The service dept asked if I wanted my car washed and vacuumed. I said yes, but when they brought my car back they didn't do either. I feel like I was told how great the service was when I purchased the car, but when I used the service it failed. They did change the oil but the rest of the service was frustrating.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry we missed you for your scheduled appointment. We have been working hard on our valet service and giving the experience you deserve. Thank you for your feedback as this will help us continue to grow.
Lugar agradable limpio y cómodo y excelente personal
Lugar agradable limpio y cómodo y excelente personal especial Josefat Arciniega feliz con mi compra muchas gracias y Dios los bendiga siempre 🙏
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
¡Gracias, Yonathan! Nos alegra saber que tuviste una excelente experiencia. Josefat estará encantado de saber que hizo la diferencia. ¡Disfruta tu compra y que Dios te bendiga también! 🙏
