Reviews
Communicate everything each step of way.
Communicate everything each step of way. Service was completed time. They sold me extra things and explain ed what it was for.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Julie! We’re glad you had clear communication throughout the process and that everything was completed on time. If you ever have any questions, we’re always happy to help!
Great work and excellent service!
Great work and excellent service! Appreciated the good communication. Completed the service really fast and gave me all the information needed
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Nadia! We're glad to hear you had a great experience and that communication was on point. We appreciate your feedback and look forward to serving you again!
Saleslady, Kaci Pierce, great.
Saleslady, Kaci Pierce, great. Finance guy, Brant Gamble, nice. Receptionist, rude. Customer service, terrible. Finance rate w/ Capital One, horrible. Dealership, pretty.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback, Regret. We’re pleased to hear that Kaci and Brant provided great service, and sincerely apologize for your experience with our receptionist and customer service. We understand how important it is to feel welcomed and valued, and we regret that we did not meet those expectations. We appreciate your input and will use it to improve our service in the future.
Great dealership, great service department.
Great dealership, great service department. Took care of our service needs promptly, and with no surprises.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're glad to hear that you had a great experience with both our dealership and service department. We appreciate your feedback and look forward to serving you again!
James was very friendly but he was not the one who
James was very friendly but he was not the one who checked us in and we had a bit of a rough check in. Then they threw in a bunch of things they said we needed- at the FIRST maintenance for this car. It was obviously stuff that wasn’t needed but because I was a woman, they made it seem super important so I’d say yes. It felt manipulative honestly. When I spoke to James finally, he was great and totally dismissed it all, understandingly. I have 2 more maintenances included with my purchase but then I don’t think I’ll be back to service the car.
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- Quality of repair —
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, cdanellec. We're glad to hear that James provided great service, and we sincerely apologize that you felt misled and and pressured. Your feedback is invaluable, and we will use it to improve our processes and ensure that all customers have a positive experience in the future.
Enjoyed meeting Steven B and Working with him He was very
Enjoyed meeting Steven B and Working with him He was very knowledgeable about the vehicle .
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear you had a great experience working with Steven. We appreciate your kind words and hope to assist you again in the future!
Dealership is lovely since the remodel.
Dealership is lovely since the remodel. The service department was prompt and efficient. Very nice that a loaner was offered, although not needed.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad you enjoyed the remodel and had a great experience with our service department. We appreciate your kind words and look forward to your next visit!
This is my first time ever anywhere being charged a
This is my first time ever anywhere being charged a diagnostic fee if the needed repairs were done. I also already had the codes pulled by another shop an hour before arriving and they were given the copy. This is also where I bought the car...
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback, Gerald. We understand your concern regarding the diagnostic fee. At every dealership, diagnostics are a standard procedure to ensure that we have a comprehensive understanding of the vehicle’s condition and what repairs may be needed, based on what we can observe during the inspection. While we do take into consideration any codes pulled from another shop, the diagnostic process helps ensure that we’re fully aware of the issue and can proceed with the proper repairs. We appreciate your understanding, and if you have any further questions, please don’t hesitate to reach out.
The young man was very helpful.
The young man was very helpful. He explained everything thoroughly and made sure that all my questions were answered. The dealership in whole was very nice.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We're glad to hear you had a great experience and that our team was helpful and thorough. We appreciate your kind words!
Thomas did a wonderful job except for telling me that the
Thomas did a wonderful job except for telling me that the dealership would help me if something was wrong with my car after I left. He said that the dealership would stand behind their cars! I had an issue with the car on the second day of owning it. I contacted Thomas and he said his manager said it was "as is" and there was nothing they would do. I understand I bought a used car, but to have an issue within less than 50 miles, that's just crazy. Brant was terrible! Just seemed like I was bothering him. I didn't feel valued one bit.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Trent, we’re sorry to hear about your experience and that you left feeling disappointed. While vehicles sold “as is” don’t include a warranty or promise of post-sale repairs, we understand how frustrating it must be to run into issues so soon. We appreciate your feedback and will be sure to share it with our team to help improve future experiences.