Tulsa Hyundai

I went to get my car checked out for some problems. They needed to do a diagnostic to figure out the problem. It took them 2 hours which is actually pretty good. The problem ended up being a bad battery. I told them to change it out and also change the oil. I then waited FOUR HOURS. I don't know if you've ever changed a battery, but it typically takes about 10 minutes from start to finish unless it's like under the engine which mine isn't. Changing oil should only take 30 minutes max as well. Any way, after the first 2 hours I ask the guy helping me how long it was going to take. He was very kind and said that it should be any minute now. Then another 2 hours go by and I go back to him, visibly annoyed, and ask what the hold up was. After he tracked down some mechanics, he found out that they were having a meeting with all of them. For four hours?! There were several customers that came in after me and left well before me. I told him that that was unacceptable. He then went back to the mechanics and cracked the whip on them. I had my car back about 20 minutes later. I was essentially held hostage for 4 hours for 20 minutes of work and then had to pay like 600$ for the pleasure.

The Dealership was fantastic! The Service Department, especially Mike, treated me like royalty! I will definitely return for service

It was a good experience and everyone was very kind. Thanks for everything you have done!

Easy check in and went over everything with me. Pretty fast on doing services, also had a nice waiting area.

Kasey was very professional, helpful and courteous. She met me when I pulled up to drop it off and made sure all of the work was performed. The drop-off area and office area were very clean.

Hyundai of Tulsa has been wonderful to work with. Their staff is friendly and helpful.

Clean and courteous people working together .together very courteous people working towards a common goal of satisfaction..

Scheduled a test drive with James Trent and he was great to work with! He understood what we needed and geared us to a different vehicle that better suited our needs for bigger space within our budget!

Brought my vehicle in for repairs. Choose the repairs I was quoted for. Repairs were completed, I paid, signed, and they brought my vehicle to me. I drove home and immediately noted the repair side looked different than the other side. Took pictures and contacted the service center. Two days later I got a text that says the technician overlooked that piece (there is an entire piece missing!) and I was told that specific piece wasn’t in the original quote and it would be another part, labor, tax cost. Ridiculous they “overlooked” an entire piece and sent me on my way with a piece missing, then want to claim it wasn’t part of the initial quote and charge me another $230 to fix their mistake.

Quick but didn't discuss the additional items that need to be addressed due to mileage on car.