Reviews
James was excellent.
James was excellent. Very prompt and informative throughout the entire process. This employee really went above and beyond the call of duty.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We're thrilled to hear that James went above and beyond for you. We'll be sure to share your kind words with him! 🚗😊
My experience was ok, nothing special about it I have
My experience was ok, nothing special about it I have purchased a number of cars over the years.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback, Paul. We appreciate your business and would love the opportunity to make your next experience truly exceptional! 🚗😊
Hannah Kinney and Frank Seitz were great.
Hannah Kinney and Frank Seitz were great. They worked hard to resolve my issues. Thanks
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're glad Hannah and Frank could help resolve your issues. We appreciate your support! 😊🚗
I couldn’t have asked for a better experience.
I couldn’t have asked for a better experience. I went to just look and ended up leaving with a car! I will definitely be back!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to hear you had such a great experience! 🎉 Enjoy your new car, and we can't wait to see you again! 🚗😊
I didn’t like the fact that they told me I needed a
I didn’t like the fact that they told me I needed a alignment on my vehicle when it only had 6000 miles and then after they put it on the rack, they said it didn’t need one. Getting mixed messages. I did appreciate the concierge service on pick up and the fact that you got my car in and out quickly. I’m still not sure the council cluster works well.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback, K. Goodson. We're sorry for any confusion regarding the alignment and understand how that could be frustrating. We're glad you found the concierge service helpful and your visit efficient. If you're still unsure about the console cluster, we'd be happy to take another look—just let us know how we can help! 🚗
Hannah was a complete professional!
Hannah was a complete professional! I felt so at home with her. As a woman, it was so nice to trust another woman to help me with any service issues with my vehicle . The Dealership is top tier.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Kristi! We're so glad to hear that Hannah made you feel at home. We appreciate your trust and are thrilled that you had a top-tier experience with us! 😊🚗
I had an appointment for a recall on my 2021 Santa Fe for
I had an appointment for a recall on my 2021 Santa Fe for the back up camera. My appointment was at 9:15am. They were not done till almost 1pm that day and my recall was not even performed. They said they didn’t have the part and it had to be ordered. I waited 3 hours just for my recall to not even get fixed? Why would I make an appointment for that specific recall and the part not be ordered beforehand? None of this was communicated to me. I was told I also had a recall for my tow hitch which I had previously gotten checked out and I do not have a tow hitch. They still checked again and told me again that I don’t have the tow hitch. Which I already explained. I was not happy with my service and I still have to received a call about my camera part coming in.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for including your name in your comments. We apologize for any miscommunication. One of your recalls involved an inspection, where parts are ordered only if the inspection fails. However, your specific recall required a part to complete the process. I will remind our team to improve communication regarding these types of recalls.
This was absolutely the easiest car deal I ever have
This was absolutely the easiest car deal I ever have done. Kristopher was super helpful, and he took all of the stress and frustration out of the process and him and his manager both, went above and beyond to make this a smooth process. It was a pleasure.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words, Gillette! We're thrilled to hear that Kristopher and our team made your car-buying experience smooth and stress-free. Enjoy your new vehicle, and let us know if we can assist you in the future!
Really enjoying the remodel and waiting area with great
Really enjoying the remodel and waiting area with great view of the shop! Good job!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Michael! We're glad you’re enjoying the remodel and the view of the shop. We appreciate your feedback and look forward to seeing you again!
Lots of mistakes!
Lots of mistakes! Poor communication! Not a clear explanation of charges before, during or after.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your feedback. Please reach out to me at 918-995-2587. I'd like some more details. Thank you.