Reviews
Dealing with finance was the worst experience we have
Dealing with finance was the worst experience we have ever had. When purchasing a luxury suv you would think the GM and Finance manager could get the paperwork right. Its been 2 months and 3 signings later and no registration yet.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry to hear about the difficulties you’ve faced with the finance process. It’s unacceptable that your registration has been delayed for so long. We will investigate this issue and ensure it is resolved promptly. Thank you for bringing this to our attention, and we apologize for the inconvenience.
Great attention and help throughout the car buying
Great attention and help throughout the car buying process. Wa Avery pleased with all aspects of thebexperience
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Grizadam! We're thrilled that you were pleased with every aspect of your car-buying experience. We appreciate your trust in us!
The sales manager did not inform me of the mechanical
The sales manager did not inform me of the mechanical codes, and lied to me and debated with me after I told him his crew failed the 27-point inspection. Did not detail the vehicle properly after the second time. I hate giving a low rating. But they need to get rid of the sales manager and him trying to belittle the customer. I would like to add the finance manager has been very helpful in communication David Skinner, so always choose him. The car is great, just needs some of the issues taken care of before you sale and let the customer knowledge of. Like the rear door opening all by itself during auto car wash, or both the windshield wipers blows off the glass. Lol and last the glove compartment drops super hard without being ready lol. Get my point?
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your detailed feedback. We apologize for the issues you encountered with the sales manager and the vehicle’s condition. We’re glad to hear that David Skinner provided helpful communication. We appreciate your insights and will work on improving our processes to ensure better service in the future. If there’s anything more we can do to resolve these issues, please let us know.
Stop to look at palisade for my wife, I sent her
Stop to look at palisade for my wife, I sent her pictures, she loved and we picked it up last week.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing! We’re thrilled to hear that you and your wife are happy with the Palisade. Enjoy your new vehicle, and let us know if you need anything else!
I had a great experience, everyone was nice.
I had a great experience, everyone was nice. Jacob did a wonderful job explaining everything and the finance person was very helpful. My overall experience was great.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Kenneth! We're thrilled to hear you had a great experience. We're glad Jacob and our finance team could make everything clear and helpful for you. We appreciate your kind words!
Steven was great although when I got my vehicle back a
Steven was great although when I got my vehicle back a cup of seeds was dumped all on my floor in the back seat. There was no vacuum done after paying $1700 for the repairs.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry to hear about the oversight with your vehicle. While we’re glad Steven provided great service, we regret that the cleanup didn’t meet your expectations. This is not the standard we strive for. We will address this issue with our team to ensure it doesn’t happen again. Thank you for bringing it to our attention, and we apologize for the inconvenience.
If the EV charger is private, please ensure that it is
If the EV charger is private, please ensure that it is marked as private on all charging apps. Having a 600kW charging station and stating that it is private is fine, but it must be clearly indicated on social media and charging apps. Currently, it is shown as a public charging station. If I navigate my EV to your charging stop, and it turns out to be private, this is a significant problem. I don't have enough charge left to go to the next charger. Please take care of this issue or make it a public charger. As a commuter, if I am directed to your charger only to find out it is private, it creates a serious inconvenience. I am not a local resident, and locals typically do not use public chargers as frequently as visitors. I am a visitor from out of town and not familiar with your city. The message I received at Tulsa Hyundai was that visitors are not allowed to charge in Tulsa, OK. This is problematic and needs addressing.
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- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, Kamlesh. We apologize for the inconvenience and understand the importance of accurate information on charging apps. We’ll work to ensure our EV charger is correctly marked as private and address any issues with its listing. Your feedback is crucial, and we appreciate your patience as we resolve this.
"Thank you for addressing this issue promptly. I appreciate your understanding of the importance of accurate information, especially in charging apps. It’s reassuring to know that you’ll ensure the EV charger is correctly listed as private and will work on resolving any related issues. Your attention to this matter and your commitment to improvement are highly valued. I look forward to seeing the corrections implemented."
My reminder for service was not reset when I picked up my
My reminder for service was not reset when I picked up my car but I called and someone walked me through how to reset it so not a big deal. My car was ready by the time promised and everything was great!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad to hear everything went well with your car and that we could help with the reminder reset. We appreciate your understanding and look forward to serving you again!
Very courtesy and knowledgeable seems to know whst she is
Very courtesy and knowledgeable seems to know whst she is talking about and up to date on Hyundai systems
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback! We’re glad to hear that you found our team courteous and knowledgeable. We appreciate your kind words and look forward to assisting you again!
Good direct service, with solid communication about my
Good direct service, with solid communication about my vehicle's issues. Scheduling was flexible to work with as well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad to hear you experienced good service and clear communication. We appreciate your positive remarks and look forward to assisting you again!