Reviews
Good consistent service in picked up my car in left me a
Good consistent service in picked up my car in left me a good loaner car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your feedback, Jay! We're pleased you had a positive experience with our service and loaner car. We look forward to serving you again
Should be zero.
Should be zero. Terrible service department. Very poor communication. Ill prepared for checkout, representative call me to pick up my car, the next afternoon I went to get it but he didn’t have the invoice, so I had to go back the next morning. Then I had to call a duplicate charge to reps attention and then there was some difficulty correcting their error. I never received a correct invoice. Suspicious?
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re deeply sorry for the poor experience you had with our service department. Your feedback is concerning, and we regret that we fell short in communication and handling your invoice. This is not the standard we aim for. We will investigate this matter thoroughly to ensure it’s resolved and doesn’t happen again. Thank you for bringing it to our attention, and we apologize for any inconvenience this has caused.
Unfair negotiation tactics.
Unfair negotiation tactics. Was not told of hail damage until sale was negotiated and car was being delivered. Complaints have been filed with numerous governmental consumer agencies. Attempts to work with the dealer have been met with being told to “get over it”. Dealer takes no responsibility and will not even reveal the extent of the damage. This is very unsettling and will be pursued to a positive resolution for the buyer.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We're truly sorry to hear about your experience and the issues with the vehicle. This is not the level of service we strive for, and I understand your frustration. Please contact us directly so we can address your concerns and work towards a resolution. Your feedback is important to us, and we are committed to making this right.
Great, Who should I contact at Tulsa Hyundai? I have spoken to each level of management to no avail. If there is anyone in the organization with the authority and willingness to help, I would like to know who it is and perhaps they could reach out to me!
Service Advisor was courteous, knowledgeable, and kept me
Service Advisor was courteous, knowledgeable, and kept me informed throughout the process. Fortunately, they did not find any issues with my car. So thrilled that their new facility is open and operating at full song.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, boomersooner1947! We're delighted to hear that our Service Advisor provided courteous and knowledgeable service. We're also glad to hear that our new facility met your expectations. We appreciate your feedback and look forward to seeing you again!
Amazing customer service.
Amazing customer service. Reggie was my sales person. He took great care of me. Nathaniel in service was awesome. Very nice people Definitely would recommend this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Candy! We're thrilled to hear that Reggie and Nathaniel provided you with amazing customer service. We appreciate your recommendation and look forward to serving you again in the future!
Good people to work with and very supportive of military
Good people to work with and very supportive of military and understanding of current issues thanks
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind feedback, Robert! We're honored to support our military and strive to understand and address current issues. Your appreciation means a lot to us.
Our sales person Jimmy Martinez was very knowledgeable
Our sales person Jimmy Martinez was very knowledgeable about the Genesis GV70 we purchased. He was very clear and concise throughout the sales process. We also worked with Daniel Albert and found this to be a pleasant experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words and for sharing your experience with us. Ores605! We're thrilled to hear that Jimmy and Daniel provided knowledgeable and clear assistance during your purchase of the Genesis GV70. Your satisfaction is our top priority, and we appreciate your feedback. Enjoy your new vehicle!
Best service and care.
Best service and care. Thanks for taking care of my car and helping me out.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, SWELCHRM! We're delighted to hear that you received the best service and care for your car. If you have any more questions or need further assistance, feel free to reach out.
El servicio es muy bueno , las personas son amables mi
El servicio es muy bueno , las personas son amables mi experiencia específica con Hannah fue muy buena.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
¡Gracias, ceju84! Nos alegra saber que tuviste una buena experiencia con nuestro servicio y equipo. Nos enorgullece especialmente saber que Hannah te atendió tan bien. ¡Esperamos verte pronto!
My experience was good, prompt service, got in quickly,
My experience was good, prompt service, got in quickly, nice waiting room, a little pricey, friendly workers,
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, jrichey57! We're glad to hear you had a good experience with prompt service and a comfortable waiting room. We appreciate your feedback on the pricing and the friendliness of our staff. If we can be of further assistance, please let us know.