Reviews
I thought we were done with "market adjustments.
I thought we were done with "market adjustments." Pricing on an Ioniq 5 Disney Edition conveniently omitted the $6,995 "market adjustment." I really am not concerned that it is one of 850 built; another Hyundai dealer tried this on me during COVID and it wouldn't fly then - and it will not fly now..........buyer beware! Not sure I will give this dealer my business. Jacob was a good salesman - I know he is just telling me what his manager(s) are telling him.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
We apologize for any frustration, chrisusn1. Transparency is crucial to us, and we regret any confusion regarding pricing. Your feedback is valuable, and we'll address this matter internally to ensure a clearer process moving forward. If you have any further concerns or questions, please don't hesitate to reach out.
Good experience with Justin my sales associate.
Good experience with Justin my sales associate. My only complaint is how long it takes Hyundai to mail out the title/lien release to get it plated. Shouldn’t take more than a week.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us, Rob! We're glad to hear Justin provided a good experience. We understand your concern regarding the title/lien release timing and will take this feedback into consideration to improve our processes. If we can be of further assistance, please do not hesitate to reach out.
I came in with a leak and they took the time to
I came in with a leak and they took the time to thoroughly check out my vehicle finding that the rear differential was leaking. They ordered the part and it was repaired within a week.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, dschro81! We're glad we could thoroughly address the issue with your vehicle and get it repaired promptly. If you have any further concerns or need assistance in the future, feel free to reach out.
Good service and have a lot knowledge and good
Good service and have a lot knowledge and good personality of service and clean service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Julio! We're delighted to hear that you found our service team knowledgeable and friendly. We strive to provide top-notch service in a clean environment. Let us know if there's anything else we can assist you with.
New genesis area is beautiful.
New genesis area is beautiful. Stephen did a great job. Would recommend your team to anyone
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, acolby0! We're glad you enjoyed our new Genesis area and that Stephen provided great service. We appreciate your recommendation and look forward to serving you again in the future.
They did a poor job.
They did a poor job. Left me waiting at the mall for a ride. Never called to tell me my car was ready. Didn’t perform recalls they were supposed to do. Had to order parts. Told me they performed a map update but did not. Way over scheduled.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Kelly, I'm very sorry to hear that. Please contact me at 918-995-2587 so we can resolve this issue. Thank you, Frank Seitz, Service Manager
I enjoyed the sales reps help and hard work.
I enjoyed the sales reps help and hard work. I disliked that the financial department wouldn't work with me more on lease terms.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear that you enjoyed the help and hard work of our sales rep, N8fincher. We'll take note of your comments regarding the financial department and strive to improve in that area. If you have any further concerns or questions, please feel free to reach out.
This is the second time I’ve had to take my brand new car
This is the second time I’ve had to take my brand new car in for service in the past two weeks. The issue was clearly not resolved with the first visit. The service team has never contacted me with an update, I’ve always had to call in to get an update myself and the service team has never been knowledgeable about what is wrong with my car or why a certain part was ordered for my car.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Stephanie. We apologize for the inconvenience and frustration you've experienced with the service of your new car. Your feedback is important to us, and we take it seriously. We will address these communication and knowledge gaps with our service team to ensure improvements are made. If there's anything further we can do to assist you or address your concerns, please don't hesitate to reach out to us directly.
Great experience.
Great experience. Beautiful new building . Took care of my car needs and kept me informed the entire time .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Julie_driggs, for sharing your feedback! We're thrilled to hear that you had a great experience at our beautiful new building. Keeping you informed and taking care of your car needs are top priorities for us. If you ever need anything else or have any questions, please feel free to reach out. We're here to help!
Poor service Dealer relies on text to communicate for
Poor service Dealer relies on text to communicate for their service department. When you call in the morning after they open, they have no live person to talk to. You can't even connect to service to leave a message. They did not test drive the car to hear a loud noise after "fixing" my air conditioner, before returning it to me. I had to return again to address that. Megan was good in trying to follow up,
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the inconvenience and frustration you experienced with our service department. Your feedback regarding our communication methods and the oversight with your air conditioner repair is concerning, and we take it seriously. We appreciate Megan's efforts to follow up, and we will address these issues internally to ensure improvements are made. If you have any further concerns or feedback, please feel free to reach out to us directly.