Reviews
Steven was very friendly and helpful, seemed
Steven was very friendly and helpful, seemed knowledgeable and kept us updated. He seemed very organized.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Kspark97! We're glad Steven provided friendly and knowledgeable assistance while keeping you updated and organized. If we can be of further assistance, please let me know.
Kasey was excellent she kept me informed went over
Kasey was excellent she kept me informed went over everything that the car needed, work was done in a timely manner
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's great to hear, uncfanz! Sounds like Kasey provided excellent service and we are happy to hear that everything went smoothly for you.
I had a 0930 appointment, arrived early for an oil
I had a 0930 appointment, arrived early for an oil change, tire rotation and to have a '"squeak" looked at. When I called to make the appointment, I indicated that I wanted to have the squeak looked at. Not once was I told that there would be $179 fee just to look at it. When I declined that the service tech was no longer interested in accommodating me whatsoever. He asked if I would be waiting on my vehicle or if I had a ride. I asked for a shuttle back to work (about 2 miles) and was told there wasn't one. He never even tried to find someone. I ended up having to walk 2 miles back to work in the cold. After I got the vehicle back, I took it to another local shop to have the squeak checked out, they charged $20 to look at it, and will be fixed for less than the $179 you all wanted to charge just to "check it out". I will not be using this dealership service again. In fact, I will never by another Hyundai again.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the inconvenience you experienced during your recent visit, Kmdeeringwater. We charge a diagnostics fee to help us identify any potential issues and malfunctions. We strive to be transparent about our pricing policies, and it's regrettable that this information was not communicated to you when you made your appointment. We understand your frustration and regret that our service technician did not handle the situation with the level of accommodation and professionalism that we expect from our team. We appreciate your feedback, as it helps us improve our services. If you have any further concerns or would like to discuss this matter in more detail, please feel free to contact us directly.
I love this dealership.
I love this dealership....from our experience working with Justin Wasson when we bought the 2023 Santa Fe to our experience with Kasey Collins during our first service appointment, everything has been done with top notch service. The waiting area is comfortable. They have donuts, snacks, coffee and water available in the lounge. They have work space available for those who still need to continue working while their vehicle is being serviced. 10/10 recommend this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It sounds like Justin and Kasey really provided exceptional service! Comfortable waiting areas and amenities make all the difference. Thanks for sharing your positive experience, Chris!
I just wrote a detailed description that went away.
I just wrote a detailed description that went away. Bottom line, I was told that I needed to pay to have a diagnostic test to determine why several attempts to install the anti-theft device failed. I told it would not cost at my last visit but I had been at the dealership long enough that day and did not want to stay. I was told I could come back to have it done. When I arrived for this appointment it was as if the conversation never happened. Guess what! I declined to pay for the device and somehow the device got install properly without it! I was not happy at the appointment because what I was told last visit did not apply this visit.
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- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
I apologize for the inconvenience, THILLZS. Your feedback is valuable to us, and I'm sorry for the miscommunication regarding the diagnostic test. We'll review our processes to ensure better consistency in our service. If there's anything else we can do to assist you, please don't hesitate to reach out.
It was a really nice experience.
It was a really nice experience. I told him what I needed and what I could afford and he bought out a car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you had a really nice experience with us, Nurse Betty 1950! It's great that we could find a car that fits your needs and budget. If you have any further questions or need assistance, feel free to reach out anytime.
He was able to accommodate what I was looking for and
He was able to accommodate what I was looking for and finalize everything timely. He was nice to work with, and followed up on things we had discussed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your feedback! We're glad we could accommodate your needs and finalize everything in a timely manner. It's great to hear that you found our team nice to work with and appreciated the follow-up. If you have any further questions or need assistance, feel free to reach out anytime.
Great customer service, and Jimmy was a fantastic
Great customer service, and Jimmy was a fantastic salesmen and got me in a great vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience, Keatonjames77! We're thrilled to hear that you received great customer service and that Jimmy was able to help you find a fantastic vehicle. If you need anything else or have any questions, feel free to reach out.
Car shopping was very easy.
Car shopping was very easy. Sales and finance personnel were very knowledgeable and courteous. The new dealership is very nice.
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- Overall experience 5.0
- Does recommend this dealer
Thank you for your feedback, MEM! We're delighted to hear that your car shopping experience was easy and that our sales and finance personnel were knowledgeable and courteous. We're glad you like our new dealership as well. If you have any further questions or need assistance, feel free to reach out.
Justin Went out of his way to make sure we got a good
Justin Went out of his way to make sure we got a good deal on our 2024 Ioniq 5 vehicle.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Ed_n_ann! We're thrilled to hear that Justin went out of his way to ensure you got a good deal on your 2024 Ioniq 5 vehicle. If you have any further questions or need assistance, feel free to reach out.