Reviews
1st oil change, inconsistent info on mileage.
1st oil change, inconsistent info on mileage. After service we now have a noise we cannot locate
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- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Sorry to hear about the inconsistency, Rstone. It's frustrating when service doesn't meet expectations. Have you reached out to the service team about the noise? They might be able to help pinpoint the issue.
$588.
$588.65 to replace a windshield washer pump is totally absurd. Making me rethink my decision to own nothing but Hyundai.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your dissatisfaction with the cost of replacing your windshield washer pump. Transparency in pricing is crucial to us, and we strive to match our prices to the value of the service provided. We appreciate your feedback and will take it into consideration to ensure we're providing fair and competitive pricing. If you have any further questions or concerns, please don't hesitate to reach out to us.
The service was great.
The service was great. Jaren was very friendly and knowledgeable. I will come back again
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Shelleysheppard! We're delighted to hear that you had a great experience with Jaren and found him to be friendly and knowledgeable. We look forward to welcoming you back again in the future! If you have any questions or need further assistance, please feel free to reach out.
One Star for the sales department.
One Star for the sales department. Totally misinformed about rebate. Salesman and his boss told us it was a $1000 less than it was. We were informed by the finance person. I think this is totally bad business. I have called back numerous times to ask the manger to address this and he has never handled it. Once you get to the service department it is great but I scheduled first appointment and they told me I never made it and I even had an email from a tech needing my insurance and driver license for the loaner car. This dealership has a very bad communication issue with employees and customers.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Dray, we apologize for the miscommunication and inconvenience you experienced during your visit to our dealership. Providing accurate information and clear communication is essential to us, and we regret falling short of your expectations in this regard. Your feedback is valuable, and we will address the issues you raised with our team to ensure improvements are made. If there's anything further we can do to assist you or address your concerns, please don't hesitate to reach out.
Hannah was super friendly and professional.
Hannah was super friendly and professional. She let me know what to expect before leaving my car and was prompt with her updates.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Zeccak! We're delighted to hear that Hannah provided you with friendly and professional service. We'll be sure to pass along your kind words to her. If you have any more questions or need assistance in the future, don't hesitate to reach out. Have a fantastic day!
Service was a little quicker this time.
Service was a little quicker this time. Nice to have coffee and snacks and TV for those of us who wait. Also I need one other service but was not pressured to do it now, which I appreciate.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, SKOUPE! We're glad to hear that your service experience was quicker this time. We strive to make your wait as comfortable as possible with amenities like coffee, snacks, and TV. Your satisfaction is important to us, and we're pleased to know you didn't feel pressured into additional services. If you have any further needs or questions, feel free to reach out. Have a wonderful day!
Great service.
Great service. Like the new waiting room. But I really do like the old waiting room that would look like a movie theater that was more nicer for me. Add water snacks everything everything you need to wait to enjoy your time until your car was fixed people were very pleasant
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Stephen! We're glad you enjoyed our new waiting room, although we understand your fondness for the old movie theater style. Your suggestions are valuable to us, and we'll take them into consideration to enhance your waiting experience in the future. We appreciate your patronage and hope to continue providing you with excellent service. If you have any further comments or requests, feel free to let us know.
She told me how long it would be, she was right on the
She told me how long it would be, she was right on the amount of time
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, CAMILL$13. We're pleased to hear that our estimate for the service duration was accurate and met your expectations. Providing reliable time estimates is important to us, and we're glad we could deliver on that promise. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again.
Misrepresented dealership abilities and the Justin in
Misrepresented dealership abilities and the Justin in Finance clearly said he's in sales and said what he needed to in order for me to make 3rd trip back to dealership trying to talk me into a deal.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Great interaction, he kept us updated with the progress
Great interaction, he kept us updated with the progress of our car. Looking forward to the Genesis facility opening.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're thrilled to hear that you had a great interaction and that you appreciated being kept updated on the progress of your car. We're also excited about the upcoming opening of the Genesis facility. If you have any further questions or need assistance in the future, please feel free to reach out. We appreciate your support and look forward to serving you again soon.