Reviews
Fast, professional, knowledgeable, staff and the
Fast, professional, knowledgeable, staff and the explanations of recommended services and provided services were superb!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your experience! We're thrilled to hear that our team provided fast, professional, and knowledgeable service, along with clear explanations of the recommended and provided services. We appreciate your feedback and look forward to serving you again in the future!
The transaction was very smooth.
The transaction was very smooth. It didn't take as long as I had expected. All the employees were pleasant and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that your transaction went smoothly and efficiently. Providing excellent service in a timely manner is our priority, and we're thrilled that our team could meet your expectations. If you ever need assistance in the future, feel free to reach out. We appreciate your business!
Gavin helped me work through an issue where a collision
Gavin helped me work through an issue where a collision company had messed up some diagnostics with my son's car. We finally got the collision company to pay for their mistake. Gavin got the parts ordered and the car fixed quickly. We really appreciate his help.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Tara! We're glad Gavin could assist you in resolving the issue with your son's car and getting it fixed quickly. We appreciate your kind words and are pleased to hear that Gavin's assistance was helpful. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Takes care of its customers and has good relationship
Takes care of its customers and has good relationship with people. Answers all of the questions we had
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback, Mark! We're delighted to hear that you had a good experience with us and that we were able to answer all your questions. If you need anything else, please feel free to reach out.
They took very good care of me at a difficult time with a
They took very good care of me at a difficult time with a trying situation
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jfbrown50! We're glad to hear that we could provide you with excellent care during what sounds like a challenging situation. Customer satisfaction is our top priority, and we're always here to support you through any difficulties you may encounter. If there's anything else we can do for you, please don't hesitate to let us know.
Joseph was super awesome and very helpful!
Joseph was super awesome and very helpful! He has great customer service skills! If I still a manager like I used to be, I would definitely recruit him he is that good!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's fantastic to hear, baldknightdog! Joseph sounds like he really went above and beyond with his customer service skills. It's wonderful to encounter such exemplary service. Thank you for sharing your experience!
Service technician did not solve my problem.
Service technician did not solve my problem. Charged me $500. Had to get through three employees to explain my issues, finally received refund. If you have electrical issues with your vehicle- take it somewhere else! I left with the same problem I showed up with and people unwilling to help or find another solution. Poor customer service and experience. While I was waiting, there was a mouse in their waiting room. Would not return.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're deeply sorry for the inconvenience and frustration you experienced during your recent service visit. It's disappointing to hear that we couldn't resolve your issue and that you encountered difficulties in communication. Your feedback is invaluable, and we'll use it to improve our services. We apologize for the inconvenience caused by the mouse in our waiting room and had addressed that matter. If there's anything further we can do to assist you or if you have any unresolved issues, please don't hesitate to reach out.
The best car buying experience I have ever had in my
The best car buying experience I have ever had in my lifetime. Staff was super friendly, polite and respectful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Moose667, it's fantastic to hear that you had such a positive car buying experience! Friendly, polite, and respectful staff can truly make all the difference. Thanks for sharing your feedback! If we can be of further assistance, please let us know.
I had an appt but I was there for several hours.
I had an appt but I was there for several hours. I just didn't feel like the service was very customer oriented. There was another customer there in the waiting room who had a very bad experience. Mine was not necessarily bad but it could have been better.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Bethy3-15. We apologize for the extended wait and any lack of customer orientation you encountered. Your feedback is valuable to us, and we'll use it to improve our service. Please feel free to reach out if there's anything else we can do to make things right.
I had only owned my Genesis a week or two when the check
I had only owned my Genesis a week or two when the check engine light came on. I called Steven, he got me an appointment. The repairs took a little longer than expected so Steven set me up with a loaner. I live 2 hours away and they brought it to me! Then when my vehicle was ready, they delivered it to me as well! Nothing but 5 stars for Genesis/Hyundai of Tulsa and Steven!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're delighted to hear that Steven and our team at Tulsa Hyundai could provide such exceptional service during your recent visit. Your satisfaction is our priority, and we're thrilled that we could make the repair process as convenient as possible for you, despite the unexpected hiccup with the check engine light. We truly appreciate your 5-star rating and your trust in us. If you ever need assistance again, don't hesitate to reach out. Safe travels!