Reviews
The service was fine but your people put a chip in my
The service was fine but your people put a chip in my front passenger door that Steven took a picture of and was going to send it to the paint and body shop they use and I have never heard back from him
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about the chip in your door, bmeyer2. It sounds like there might have been a miscommunication or oversight. If you haven't connected with Steven, please call us directly at (918) 779-3064. Thank you.
Very helpful, and everyone was super polite.
Very helpful, and everyone was super polite. Easy car buying process, and friendly staff from start to finish
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback, Josh! We're delighted to hear that you found our team helpful and polite throughout your car buying process. Making the experience easy and enjoyable for our customers is always our goal. If you need any further assistance, feel free to reach out.
Absolutely horrible experience.
Absolutely horrible experience. I leased a car back at the end of September 2023 and took delivery (through a transporter) in the first days of October 2023. Today is February 5, 2024 and I still don't have a license plate or any of the paperwork needed to register the car, nor have they remitted my sales tax or refunded the overages (they overestimated the sales tax as I am out of state). The cherry on top is that today Tulsa Hyundai made multiple hard credit inquiries, without permission or notice, FOUR MONTHS after I leased the car. Mr. Albert was great to work with up until I wired payment for the car. As soon as Tulsa Hyundai got my money, he stopped returning phone calls and emails, and I would have to follow up repeatedly to receive any sort of response. Now, I have a car that I can't legally drive as the two temp tags they sent have both expired.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Andrew, we are deeply sorry to hear about the unacceptable experience you've had with us. This falls short of the service standards we aim to uphold. We are actively addressing the issues you've raised. Give us a call at (918) 779-3064 to discuss further.
Good savings and offers , the driver who brought our
Good savings and offers , the driver who brought our vehicle from out of town dealer only brought us the one key , we are still waiting for the 2nd key
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
We are still waiting for our 2nd key . The driver from the out of town dealer only gave us one.
Nice new and a bit slow.
Nice new and a bit slow. Had appointment at 8:00 am but there was a line even with an appointment?
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, shortyaburns, for your feedback. We appreciate your patience and apologize for any inconvenience caused by the delay during your recent visit. We're actively working to improve our efficiency and ensure a smoother experience for all our customers. Your insights are valuable, and we'll use them to enhance our service. If you have any further concerns or if there's anything we can do to make it right, please don't hesitate to contact us. We appreciate your understanding.
Horrible, they fried parts on our car causing an almost 2
Horrible, they fried parts on our car causing an almost 2 month delay. Communication was spotty at best. And had we not pried that info out of them we would never have known. I would NOT recommend anyone to bring their vehicle to this dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I sincerely apologize for the inconvenience caused by the unexpected challenges encountered during the repair process. Sadly some repairs don't go text book easy. It sounds like you had some electrical issues. Please reach out to me at 918-995-2587. I have a new staff here at Tulsa Hyundai and this could be a good learning opportunity on how to effectively communicate. Sorry it took so long to get you back on the road. Frank Seitz, Service Manager
Communication was horrible.
Communication was horrible. Had to call numerous times per day. Left messages for the Manager all the way down to the service technician without a call back to set up service. Finally had to call corporate. I have had the same problem fixed 3 times and still having the same.problem. I would not recommend!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I apologize if there was a lapse in communication and we missed your call. Please feel free to contact me directly at 918-995-2587. Additionally, you can send a text message to the same number. We appreciate your understanding and look forward to assisting you promptly. - Frank Seitz, Service Manager
Steven was fantastic.
Steven was fantastic. Steven's communication with me was excellent. Unfortunately the information he had to share with me was ridiculous. It took 35 days to fix my 2023 Genesis. Maybe that sort of thing happens frequently, but I have never experienced anything like this.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm glad Steven's communication was excellent, B Curry. Please feel free to call me at 918-995-2587 so I can assist with any other concerns. Thank you, Frank Seitz- Service Manager
Great communication and management of the service
Great communication and management of the service experience for the routine maintenance service. However it had still taken 3+ months , multiple special and back ordered parts to repair the air conditioned seats. Which are still not working. Waiting for yet another back ordered part. This should not reflect negatively on Steven. I understand he's just following the corporate technical team's instructions
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, T-TownGV80, for your understanding and feedback. We appreciate your patience regarding the air-conditioned seats issue. We apologize for any inconvenience caused, and our team is looking into this further. If there's anything else we can do or if you have further concerns, please don't hesitate to reach out. We value your continued trust in our service.
Under the circumstances of construction I was very
Under the circumstances of construction I was very satisfied with the experience. Having the Porter drive to my home 30 miles away to deliver my car greatly exceeded my expectations
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Mark! We're pleased to hear that you were satisfied with your experience, especially with the extra mile our porter went to deliver your car. If there's anything else we can do for you or if you have further feedback, please don't hesitate to let us know. We appreciate your business and look forward to our next chance to serve you!