Reviews
There is always a problem with the repair shop.
There is always a problem with the repair shop. Everyone seems unaware and that’s unprofessional
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, Holly. We would like to hear more about your experience. Please reach out to our service manager to discuss your concerns further.
The service here was terrible.
The service here was terrible. The staff acted like you weren’t there half the time and when you did get their attention, they didn’t know enough to help you. I went in to have my car serviced and had to call FOUR TIMES before being able to talk to an actual person for an ETA on when my car would be done even though I was told they’d update me regularly. I’d go to the Hyundai dealership in Broken Arrow; never had a bad experience there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, Sage. It looks like you had a brand new advisor that day. Please reach out to our service manager to see if we can help resolve your vehicle's needs.
Coming from being a Lexus customer to owning a Genesis.
Coming from being a Lexus customer to owning a Genesis. Stephen the service advisor was great! Very attentive informative and nice personality. I thought the service area was Very crowded. Not many comfy seats but most are tall chairs with tables which not many people need. Maybe when the Genesis building is done the area will be more in par with the likes of Lexus/Audi service areas.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Hugo! We're thrilled to hear that Stephen provided great service. Your comments about the service area are noted, and we appreciate your understanding. We're also excited about the upcoming Genesis building, and we hope it enhances your overall experience. If you have any more suggestions or if there's anything else we can assist you with, feel free to reach out. We value your input and look forward to serving you in the future!
Never a good experience.
Never a good experience. My car started in the shop for 4 months with no loaner. I am still having problems. Several members of their team have been helpful but overall very poor but EXPENSIVE service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking a moment to share your experience, Clyde. We apologize for the inconvenience and would like to resolve this for you. Please call our service manager to discuss your vehicle needs further.
Good service and communication from the service agent
Good service and communication from the service agent Awful experience with the internet buying representative. Ghosted me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, David. We're pleased to hear that you had a good experience with the service agent. However, we apologize for any inconvenience caused by the internet buying representative. Your experience is important to us, and we would like to address and improve upon the issue. If you have specific details or if there's anything we can do to assist you further, please feel free to share. We appreciate your understanding and value your input.
So far my experience has been great I still have atleast
So far my experience has been great I still have atleast one more visit to resolve my issue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Chuck! We're glad to hear it has been great so far. If there's anything specific you need assistance with during your next visit or if you have any questions, please feel free to let us know. We appreciate your feedback and look forward to resolving your issue to your satisfaction!
Always dependable, easy in and quick reliable service.
Always dependable, easy in and quick reliable service. Highly recommend Tulsa Hyundai for sales and Service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty and recommendation, Larry! We're thrilled to hear that you find our service always dependable, easy, and quick. If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out. We appreciate your trust and value your business!
You have a very nice salesman and polite attitude and
You have a very nice salesman and polite attitude and very good attitude with customer
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Hyundai, Julio! Thank you for your kind words. We're pleased to hear that our salesman provided you with a very nice and polite attitude. Customer satisfaction is our priority, and we appreciate your feedback. If you ever need assistance in the future, don't hesitate to reach out.
Stephen has great follow-through.
Stephen has great follow-through. I also appreciate the follow up call received by the service manager. Looking forward to the opening of the new dedicated genesis building
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback! We're pleased to hear that Stephen demonstrated great follow-through, and we appreciate your acknowledgment of the follow-up call from the service manager. We're excited about the opening of the new dedicated Genesis building as well. If you have any more questions or if there's anything else we can assist you with, feel free to reach out. We look forward to serving you in the future!
This dealer recommends the maximum services with every
This dealer recommends the maximum services with every visit, and the prices are higher than non-dealer prices.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hello Michellea, our objective is to ensure your vehicle maintains optimal performance. The recommended services are designed to help you maximize the longevity and efficiency of your vehicle. We apologize if we missed the mark. If we can be of further assistance, please let us know. Thank you.