Jim Marsh Kia

Mike was fantastic to work with. He knows his product inside and out and is very funny.

The service center might be the worse I have ever dealt with. It is impossible to get a hold of anyone to the point that I was begging the operator to find someone for me to talk to which still only sent me to voicemails This is the second service for my new Telluride and I have no idea what is going on. I don't know what to do at this point besides drive there after work and hope someone will talk to me. It was dropped off for an oil change and front sensor issue (again) on 8/28 and not one phone call with an update.

In a world of fake salesman, Ron is the real deal. If you come to Jim Marsh, be sure to ask for him. He will shoot you straight, helping every step of the way. At no point did I feel like I was getting gas lit, or tricked into anything. Best part, he is personable, and real too. Would give 10 stars if I could.

Chronicles of a Not-So-Secret Shopper, Aliases Included July 3, 2023: We arrived at 8PM--one hour before closing and had Anthony Johnson (aka "Zorro") immediately extend warmth, professionalism, and FOCUS even at such a late hour. He didn't appear tired, and he didn't treat us with kid gloves. He was engaged, listened, and guided us to THE CAR! Background: My husband and I came from another dealership accompanied by hours without progress, but we headed to Jim Marsh right after and lucked upon a recent delivery of Tellurides with one fitting my wants almost spot-on. Our experience was like night and day from the previous dealership we left from. Neither Zorro or the staff rushed us through, but we already knew what we wanted (through previous research/test drives/other dealerships) and got straight to numbers. The Aside: Be prepared as potential purchasers, because we all have a role to play in transacting business. Know your credit standing, determine your budget, your minimum and high limits on your down payment, and what you want your monthly to be. Then STICK TO YOUR PARAMETERS. The Four Square (aka "The Worksheet") Usually designed as the (aka "Adversarial") part of dealings between customer and salesperson/s in negotiations. OURS wasn't adversarial. Trade-in? Nope. Down payment? A decent one in our book and acceptable in theirs. Monthly? Yeah, low please. The Out-the-Door Cost but Without Telling You: So, Chris (aka "Chris") and Zorro helped guide us towards numbers not dissimilar to our own. Realistic numbers were discussed and agreed upon in about 20 minutes. When I say "realistic," you're not going to a local casino with expectations to win big. The House has to have some edge or else they wouldn't be in business. Same with dealerships. The Telluride is a hot ticket item. The one Telluride I wanted was as close to everything that I wanted in one. So, as a customer, know what you want versus what you need and find a happy compromise. We could not pass this Telluride up, because we knew it would be gone the next morning. "Realistic" means getting what you want and the dealership making a desired profit, too. You have to know what's fair for you as a buyer to give up to the dealership in profit for what you want or we'd all go for just one trim level. For us, Zorro was essential in honing the numbers down to an acceptable range without us feeling locked-in and frustrated. Chris, who took our numbers to the back office, facilitated the in-between with savvy and know-how...with less theatrics than the previous dealership we were HOURS at. And as customers, you don't want an Oscar winning performance from Sales. Chris isn't an actor. He's just doing his job, and that's why he is aka "Chris". It's give and take, but within this economy, the House still has the edge when it comes to the Tellurides. Word: From his back office with superhero hearing, Sales Manager, Sal Sakr (NOT to be mistaken as aka "Sucker"), PROBABLY AWESTRUCK BY MY BEAUTY AND TEMPERAMENT, shouted an interest rate that further undercut our initial, pre-qualifying, third-party loan to a desirable degree. So, House wins again. We got to take home MY Telluride with the promise of me returning with the rest of our discussed down payment after the July 4th holiday. I'm an OG gal; my word and a good handshake is what I stand by. Jim Marsh Kia is the same. The rest was just paperwork, cleaning the vehicle for us, and discussing warranties with a well-polished, knowledgeable, clean-cut Gino in Finance. Young kid but has done sales, been a mechanic, now a new Daddy, and can rock a pink dress shirt with confidence! Last Words of Advice: Market Adjustment IS ALWAYS NEGOTIABLE. The wool won't be pulled over your eyes at Jim Marsh, because the "market adjustment" (complete with double take) is there on the car sticker. After you pick your jaw up from the floor, be assured it can only go down--not up.

For those looking at purchasing a vehicle, I always recommend looking at a couple of different dealerships. My experience this weekend was the exact reason why I look at several options. I’m looking at purchasing a Kia Telluride Prestige. Which range from $56,000 - $68,000 depending on all the options. Looking at Jim Marsh’s website they have one listed at $56,185 with all the options I’m looking for. As soon as I go look at the car at the dealership I noticed that they have a hidden charge not listed on their website. The charge was a market adjustment for a total of $19,000 which puts this car at $75,185.00. Other dealerships are around $5,000 for the market adjustment. - Poor Service - High Prices

Cash was amazing. I appreciated his support. Positive experience overall with the dealership and car

Absolutely disgusted with the service dept, not only did they not acomodate me to have the anti theft software installed but I was told I had to wait a whole xxxx month, no customer service whatsoever, do not ever buy a car here, EVER!!!!!!! CLASS ACTION LAWSUIT!!!!!!!!!!!!!!!!!!

Would not sell internet special car at listed price. Handed me 2 separate contracts for $1,000 OVER the internet price. Added additional items, though I never asked for added options. Anything to avoid the internet price! There were 5 items to fix on the car, salesman was off the next day so I agreed to bring in a check in 2 days and dealer would fix "Due list". I came back 2 days later with a check and they had not fixed anything! Finally they tell us they will not sell us the car. Their handshake meant nothing, I went to their competition and bought a new car, but the lesson learned is NEVER DO BUSINESS AT MARSH KIA!

The was the BEST ever. Mike is very good to work with. I love my New KIA

Not to happy with the service department. I had a 7:30 appointment for an oil change and when I had sat for over a hour I went to check on my car they told me my appointment had been moved to 9:15. I live a hour away and didn’t receive a call or email. This is why I left Hyundai. And they don’t even wash the car. Love my car not the service department will be going else where.