Reviews
**major red flags** I would not trust these people
Echoing the concerns of another reviewer. Saw a great deal advertised on Autotrader. I'm out of state, but was willing to pay asking price and to have the car shipped. The woman I spoke with said her manager would not approve an online sale, and that I HAD to come to the dealership. SUPER FISHY. With all the dealerships offering online shopping and shipping, why is this a problem? There's absolutely ZERO excuse in today's car-buying market. I can only imagine they want to pull a fast one on folks.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Joe, due to limited inventory we have cancelled our out-of-state purchasing program. All sales are first come- first serve with no holds. Last thing we would want you to do is travel in and find out the vehicle just sold. We are #1 in Nevada for a reason and our vehicles sale extremely fast. Thank you for your interest in KIA and good luck on your search!
Magic and Jimmy were awesome in getting us the vehicle we
Magic and Jimmy were awesome in getting us the vehicle we wanted at a price we were happy with. Highly recommend reaching out to them if you are looking at a new Kia!
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate the great review! Our team is dedicated to providing you and everyone else with only the best service there is to offer. It's so nice to hear that our team helped to make your experience such a positive one. Thank you for choosing Jim Marsh Kia.
Very professional we have a excellent salesman we
Very professional we have a excellent salesman we accthanomplished all are needs 😀 thank you very much for everything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you taking the time to leave a review. We are thrilled to hear that Jesse was able to meet all of your needs and provide you with excellent service. It is always our goal to make sure our customers have a great experience with us. Thank you for choosing Jim Marsh Kia!
Makes you work for your price but nice people to work
Makes you work for your price but nice people to work with. Jesse was great to work with
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with Jim Marsh Kia. We are glad to hear that Jesse provided great customer service during your visit. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
This dealership was amazing!
This dealership was amazing! Everyone was nice and my guy magic Martinez did card magic tricks with me and my son that was crazy. Service was great and I wasn’t even there all night! I appreciate all the help magic!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave a wonderful review. We're thrilled to hear that you had an amazing experience and that Jesse was able to add some fun to your visit. We appreciate your business and for choosing Jim Marsh Kia!
***read so you know what your in for** These guys
***read so you know what your in for** These guys listed a vehicle on autotrader $6k below market value. Perfect car facts/ history/ exterior /interior/ low milage. Eye catching right? We go to talk numbers and they presented me with a contract $9k over the sales price. Vehicle is now over KBB pricing. Went from $26k to $35k. Add ons: Love Your Car Package: $3995 Recondition Fee: $1995 Doc Fee; $495 Non taxes: $29.25 Estimated Taxes: $299 (important to note this was a made up #. They fail to mention that consumers will be taxed on all the add ons plus cost of car.) Total taxes: $2702 Please people don’t be sold on the Love Your Car Package. The BT Security System has similar retail products that go from $30-$300 online. Plus understand what a Recon Fee is. Recondition Fee is the dealership mandatory inspection and preparation, repairs and detail before they sell it. They legally can’t sell you a vehicle without doing any of this. They are charging you for it. Doc Fees: The state of NV can charge consumers up to $500 for Doc Fees. 18 out of 20 other dealerships in the Vegas area charge $150. SMART ADVICE WHEN BUYING A CAR: - know what the dealership paid for the car and compare what they are trying to sell it to you for. All you need is the VIN # and there are website you can look this up for free. - Go to dealerships website and read the vehicles fine print. Shows you additional services (without pricing) that will be added to contract. - Bait and switch tactics: eye catching prices just to get you in the door - They will tax you on EVERYTHING meaning the total cost of car PLUS additional Add ons and Fees. This can be the difference between hundreds and thousands of dollars. - Read the dealerships negative reviews so you know what to expect - Don’t be afraid to get up and walk away when the price isn’t right for you. Don’t get tired during the negotiation process and settle on what you want even if it’s takes hours to come to an agreement. Of course I didn’t buy the vehicle BC they they were deceptive from the beginning and no trust was built. Next day they called and offered the car for $32k (took $2000) off but it was still $6k over what they advertised. Buyer beware… good luck out there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience with us. We apologize for any confusion or frustration caused during your visit to our dealership. We strive to be transparent and upfront with all of our pricing and fees, and we're sorry that this wasn't the case in your situation. We appreciate your valuable feedback and will use it to improve our processes in the future. If you have any further concerns, please don't hesitate to contact us at (702) 946-1000.
Excellent service, extremely professional.
Excellent service, extremely professional. Definitely made the purchase experience more enjoyable. Will recommend to friends.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave us a great review and for your recommendation, Rob! We're glad to hear that you had an excellent experience with our team and that you found our service to be extremely professional.
Great staff really helped out with the car buying
Great staff really helped out with the car buying process. Got me into the car I wanted and worked with me in price to get it into my budget.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that our staff was able to assist you in finding the car you wanted. We appreciate your business and for choosing Jim Marsh Kia.
This was one of the fastest and easiest places to
This was one of the fastest and easiest places to purchase a vehicle. I will be purchasing all of my vehicles at Jim Marsh dealerships!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Nikki... Thanks for the kind words. It was a pleasure to help you as well. Cheers.
Cash was great helping me out.
Cash was great helping me out. It was very patient explaining my car to me when it’s time for me to purchase another car, I definitely will purchase it from him. You should be lucky to have him.
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks. it was a pleasure to help you. 😊
