Reviews
Great customer service, quick and trustworthy with a great reliable service for all my vehicle’s
Great customer service, quick and trustworthy with a great reliable service for all my vehicle’s
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team enjoyed caring for your Ford Explorer. Knowing that our service felt prompt, trustworthy, and reliable means a great deal to us. Stephen C 904-796-6124
Very knowledgeable, polite and efficient. Would definitely recommend.them to anyone. Very pleased with the service.
Very knowledgeable, polite and efficient. Would definitely recommend.them to anyone. Very pleased with the service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five star rating and for recommending our service department. We’re glad our team could apply our expertise, courtesy, and speed to servicing your Ford Ranger. Stephen C 904-796-6124
They are awesome. Keith in the maintenance department was the best. Never spoke with anyone at the dealership that wasn’t extremely polite and professional!
They are awesome. Keith in the maintenance department was the best. Never spoke with anyone at the dealership that wasn’t extremely polite and professional!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Stephen C 904-796-6124
Honest and has the truck you need not just what you want, they know their customers
Honest and has the truck you need not just what you want, they know their customers
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- Overall experience
- 5.0
We’re glad our honest approach and focus on matching you with the truck you needed made a difference. Hearing that our team knows its customers so well means a great deal to us. Stephen C 904-796-6124
Brian Mc Connell went above and beyond to deliver my 2026 Ford Raptor. I am a Murray Ford Life customer!
Brian Mc Connell went above and beyond to deliver my 2026 Ford Raptor. I am a Murray Ford Life customer!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. Congratulations on your 2026 Ford Raptor! We will share your comments with our team, and we look forward to working with you again. Stephen C 904-796-6124
Incredibly friendly staff. They did everything in their power to get me my vehicle at the best rate they could and did.
Incredibly friendly staff. They did everything in their power to get me my vehicle at the best rate they could and did.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for noting how welcoming our team was. We’re delighted we could secure an excellent rate on your Chevrolet 1500. Enjoy your new ride and please reach out if there’s anything else we can do. Stephen C 904-796-6124
When my husband and I purchased our 2022 Chevrolet Silverado from Murray Ford, our experience was excellent. The sales team was friendly, professional, and made the buying process smooth and enjoyable. We left feeling confident that we had purchased a quality truck from a dealership we could trust. Unfortunately, our experience with the service department has been the complete opposite. 6 weeks after purchasing the truck, it suffered a major mechanical failure (on a Sunday). While driving, it became locked in park, and had to be towed back to the dealership. We were later told the issue involved the fuel pump and its computer module. What has been most disappointing is the lack of communication. For three consecutive days, no one from the dealership contacted us with an update (I am writing this on Wednesday). Instead, we had to call the service department ourselves from Sunday-Wednesday just to find out what was happening with our vehicle. When I called this morning, the service manager told me the truck would hopefully be ready for pickup that day. Once again, we never received a follow-up phone call to let us know whether it was finished or delayed. We understand that repairs can take time and that unexpected problems happen. What is difficult to understand is why customers are left wondering about the status of their vehicle. A simple phone call or text would have made all the difference. Customer service should not end after the sale. We expected the same level of care from the service department that we received from the sales team. Sadly, that has not been our experience. We hope Murray Ford takes customer communication more seriously going forward. We are still hopeful that the repair will be completed properly, but the lack of communication has left us disappointed.
When my husband and I purchased our 2022 Chevrolet Silverado from Murray Ford, our experience was excellent. The sales team was friendly, professional, and made the buying process smooth and enjoyable. We left feeling confident that we had purchased a quality truck from a dealership we could trust. Unfortunately, our experience with the service department has been the complete opposite. 6 weeks after purchasing the truck, it suffered a major mechanical failure (on a Sunday). While driving, it became locked in park, and had to be towed back to the dealership. We were later told the issue involved the fuel pump and its computer module. What has been most disappointing is the lack of communication. For three consecutive days, no one from the dealership contacted us with an update (I am writing this on Wednesday). Instead, we had to call the service department ourselves from Sunday-Wednesday just to find out what was happening with our vehicle. When I called this morning, the service manager told me the truck would hopefully be ready for pickup that day. Once again, we never received a follow-up phone call to let us know whether it was finished or delayed. We understand that repairs can take time and that unexpected problems happen. What is difficult to understand is why customers are left wondering about the status of their vehicle. A simple phone call or text would have made all the difference. Customer service should not end after the sale. We expected the same level of care from the service department that we received from the sales team. Sadly, that has not been our experience. We hope Murray Ford takes customer communication more seriously going forward. We are still hopeful that the repair will be completed properly, but the lack of communication has left us disappointed.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We're sorry that you didn't have a completely satisfying visit, Nicole. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Please reach out to us at your convenience. Stephen C 904-796-6124
This was a pleasurable car buying experience. They will make you feel respected and valued. The whole team was great but Adam, our salesperson was exceptional.
This was a pleasurable car buying experience. They will make you feel respected and valued. The whole team was great but Adam, our salesperson was exceptional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re delighted you enjoyed a pleasant car buying process and felt respected throughout. Thank you for recognizing the whole team and especially Adam for his exceptional support. We look forward to welcoming you back for any future needs with your Ford. Stephen C 904-796-6124
Always great service from sales to service at Murray Ford. I highly recommend them. We have purchased several vehicles from them and they always go above and beyond.
Always great service from sales to service at Murray Ford. I highly recommend them. We have purchased several vehicles from them and they always go above and beyond.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Delighted to know our team delivered outstanding service from the sales floor through our service department on each of your Ford purchases. Your recommendation means a lot, and it’s been our pleasure to assist you across multiple visits. Stephen C 904-796-6124
I was very happy with my experience with Murray Ford!! They are friendly and very professional!! Brandon Brown is the best salesperson and I will buy my next autos from him wherever he is at!!
I was very happy with my experience with Murray Ford!! They are friendly and very professional!! Brandon Brown is the best salesperson and I will buy my next autos from him wherever he is at!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It means a lot to hear our team greeted you with professionalism and warmth. Thank you for choosing us for your used GMC Acadia purchase. We’re glad Dan could guide you, and we look forward to helping you again. Stephen C 904-796-6124