Reviews
First time Jeep buyer and while the Southern Hospitality...
First time Jeep buyer and while the Southern Hospitality package is nice, not being able to make an appointment for oil change and tire rotation Is odd, especially when the answer is to use the “express lane” which is not express at all-two to two and a half hour wait!!! That is ridiculous and by the way is not express at all. Also, if I’m going to have to wait that long at least make the chairs and the waiting room comfortable. Chairs were very uncomfortable and there was no room to really walk around when you legs started to go numb from the horrible seating.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Cameron Shaw, Vice President, cshaw@drivingsouthern.com
In and out for oil change with efficiency and courtesy!...
In and out for oil change with efficiency and courtesy! No appointment necessary; clean waiting area with coffee provided! There less than an hour altogether!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Cameron Shaw, Vice President, cshaw@drivingsouthern.com
Car buying made easy and efficient
The people at Southern were great to work with my sales person Ed was just great easy to work with knowledgeable and thorough - great job all around
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Cameron Shaw, Vice President, cshaw@drivingsouthern.com
Paul in service is amazing.
Paul is amazing. He was very accommodating in getting my Grand Cherokee in for an oil change and a vibration in my tire. I had run over a bolt and he was able to find a new tire for me and I was able to pick my Jeep up the same day. Awesome service Paul. See you again for my next oil change.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Oil change - quick service
Drive-by, no appointment for oil change. Intake and service were super quick. In and out in no time. Lounge is clean and functional, but unfortunately, outdated.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joe Spears and Mike Cacsia took excellent care of me when...
Joe Spears and Mike Cacsia took excellent care of me when I needed to purchase an extended warranty for my Jeep Wrangler! They helped me find the right warranty to fit my needs and provided me with excellent service as always!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Cameron Shaw, Vice President, cshaw@drivingsouthern.com
Great service today. Received my car back sooner than...
Great service today. Received my car back sooner than expected. My service advisor Paul was awesome, he took care of all my car needs. He went above and beyond to make sure everything was completed in a timely matter.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback! We are happy to hear about your positive experience at Southern Chrysler Jeep, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Cameron Shaw, Vice President, cshaw@drivingsouthern.com
Very nice people who will do everything in there power to...
Very nice people who will do everything in there power to satisfy there customers. They made sure my son got the best deal thanks so much
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you and your son again in the future. Please let us know if you have any questions. Sincerely, Cameron Shaw, Vice President, cshaw@drivingsouthern.com
Service
Franco was fantastic in getting things done. Expeditious, and work completed when promised. I would recommend to anyone. Just a really great experience. Tks Franco.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Cameron Shaw, Vice President, cshaw@drivingsouthern.com
Turned away
I no made an appointment over the phone when I came in they were saying that I wasn’t in the system they can’t help me then turned me away
- Customer service 1.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase