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Sunset Ford of Waterloo

(2,093 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Salesman Clint Erlinger

We purchased a used vehicle from Sunset. Our salesman, Clint, was very helpful and informative. He answered our questions and was very polite. We have experienced poor salesmen at other dealerships that were very pushy. Clint allowed us the time to shop and test drive. We ended up buying a different vehicle than what we originally were seeking... and we are very happy with our purchase and our overall experience at Sunset. Thank you Clint and Sunset Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Hello and thank you for the outstanding review! We are so happy to hear that Clint provided you with the top-notch service you deserved and helped you find the perfect vehicle. We truly appreciated the opportunity to earn your business, and we are here for any future needs. Thank you for choosing Sunset Ford of Waterloo!

Had a awesome experience

Had a great first time buying a new car. Sunset Ford is a place I would recommend for there awesome customer service friendly environment. Ryan helped me build my car, very respectable guy who had a a lot of knowledge about what I was wanting. Had a awesome first experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review, and congratulations on your first car! We truly appreciated the chance to earn your business, and we are so happy to hear that Ryan and the team made your visit top-notch. We wish you many happy, safe miles, come back and see us again! Welcome to the Sunset Ford Family!

Great service and very fast

Ryan was a great salesman who provided a lot of beneficial information during our purchase. It was the quickest purchase I've dealt with in a dealership. He took the time to show me everything about the new car and was patient with every question I had. Mike Rich was great on the financing. Great low rate and wasn't up sold on any unnecessary things. We will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the fantastic review, and more importantly, thanks for coming to us for the purchase of your vehicle! It is great to hear that our team provided you with the service you deserved, and we hope that you love your vehicle and enjoy it to the fullest. Please let us know if there is anything more that we can do, and we'll see you next time!

Honest and works hard to satisfy

Joe and Mike did a great job finding me what I wanted. They worked with me and I felt I received a good deal. Good natured and easy to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

This is wonderful to hear! Our team truly enjoyed having you here, and we are so pleased to know that they made your visit top-notch. Thank you for choosing Sunset Ford of Waterloo, please come back and see us!

Sunset Ford Waterloo Recommended Highly

My wife Michelle and I recently purchased a new Escape, this is the 4th new vehicle I have purchased from Sunset since 2005, all were positive experiences. Joe Hill, Mike Rich, and Bill Rolufs were all pleasant to deal with, helpful and honest. Recommend this dealership highly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We aim to build long-term relationships with our customers, and we’re very pleased to know that we’ve had the opportunity to work with you on several different occasions. Thank you for giving us the chance to earn your business, and congratulations on your newest purchase. We look forward to a long relationship with you, come back and see us!

Great

Joe hill great salesman took care of us found me a truck the same day had it cleaned up gas filled up also show me how everything worked on the truck before leaving

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford of Waterloo, our team is here for any future needs!

Recent purchase

We found a car on the internet that we were interested in. Sunset did a good job working with the other dealer and making sure the car was everything it was advertised to be. We also have a Ford truck that has had service at this dealer, Everyone was helpful and friendly.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit! Enjoy your vehicle!

Sunset

Very friendly easy to work with on making a deal. Known the dealership for years have never had a bad experience dealing with them on new or used vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

This is wonderful to hear! Our team always enjoys working with you, and we can't thank you enough for giving us the chance to earn your business. We are here for any future needs, come back and see us!

WOW Great SUV

I just took delivery of a 2018 Expedition Platinum Max from Sunset Ford in Waterloo Il.All I can say about the vehicle is WOW. I'm 82 years old and have bought many vehicles this is by far the best b uying experience I've ever had. Bruce Overbey

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do, and we'll see you next time!

Above & beyond

Waterloo's Sunset Ford went above and beyond to help us purchase our 2018 Ford Escape. Bob Hill is awesome. His knowledge, timeliness, patience & personal service was great. He researched Waterloo's and Lindbergh's inventory to find the options we wanted, and got it to Waterloo the same afternoon. The E85 option is great. He followed up with us, but did not nag at all. The discount for the close out of the model year tipped the scales in our decision. After we closed, Joe took the Time to Make Sure we understood all the gadgets and even programmed our Bluetooth/phone options. The dealership was very efficient with our time. I know we will have great service in the future if ever we'd need any. I recommend their Waterloo location to anyone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We always encourage our employees to go above and beyond for our customers, and we’re so happy that our staff did just that! Thank you so much for giving us the chance to work with you, we hope to have you back again. Enjoy!