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Sunset Ford of Waterloo

(2,093 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Great car buying experience

This is the third car that we bought at Sunset Working with Joe Hill was very pleasant experience we told him what we wanted and he came through

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello MarieReno, and thank you for the great rating! We really appreciate your feedback! It is great to hear our team took such great care of you! We hope to see you here again!

Joe Hill deserves a raise and promotion!

Joe exemplified ideal customer service; he turned my car hunt into a pleasant experience and always kept his word. He was easy to work with and quite relatable. Thanks, Joe!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford of Waterloo!

Painless experience

Clint was incredibly accommodating. He answered every question we asked. This was by far one of the easiest and fastest car buying experiences of my life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding rating, Chris! Our team truly appreciates the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

Great experience

Found 2 trucks we liked online that were at the stl store and they brought them over to the Waterloo store for us to see. Kyle was ready for us to drive them when we got thete and we didn’t want to be there for a long time so they respected that and we returned the next day to make a purchase. Never felt pushed at all which is great, definitely recommend Kyle and Sunset Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words and recommendation, and congratulations on your truck! It is always our goal to make the car buying a simple, stress-free process. Our team wishes you all the best, and we hope to work with you again!

I highly recommend Joe Hill at Sunset Ford Waterloo. He

I highly recommend Joe Hill at Sunset Ford Waterloo. He keeps apprised of all the latest automotive technology and he is an easy to work with, as well as knowledgeable, sales professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and recommendation! It is wonderful to hear that Joe and the team provided you with the service you deserved, and we can't thank you enough for your business. We look forward to working with you in the future.

Great buying experience at Sunset

Worked with Joe Hill on the purchase of a used car. It was a very pleasant car buying experience. No pressure easy to work with and a great deal on a car. I will certainly go back to Sunset next time I’m in the market.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your story! We pride ourselves on providing each of our customers with top-notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!

Excellent service beyond expectations!

Most recently I needed to replace an owners manual and when I contacted Debbie Menard she immediately researched the one that I needed and ordered it. Within a week or so she contacted me and advised the manual was in and I could pick it up. She was very pleasant to work with and I appreciated her help. The dealership is easy to work with and I would highly recommend Sunset to my associates and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1 person out of 1 found this review helpful.
Dealer response

Thank you so much for sharing this with us! We are so happy to hear that Debbie was able to help you, and we appreciate your business. Please let us know if there is anything more we can do for you!

HANDS DOWN THE BEST!

Just bought a new car from SUNSET and absolutely love it. My salesman Clint was great and very informative. The very few things he did not know the answer to he found out very quickly. He never missed a beat with my 10,000 random questions coming at him a mile a minute! He made my first car buying experience such a breeze!!! My finance guy Bill helped me out with getting everything I needed and in my price range! He was a great guy that gave it to you straight and didn't try to push you past your limits just to get the deal done. He took the time just as Clint did to explain everything and make sure I understood it all. I can guarantee that when I get my next car it will be through them!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!

Great Experience

Kyle was great to deal with, very upfront and friendly throughout the buying process. Buying experience was fast and they really went the extra mile

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

Hassle Free Sales

Went looking for a car for my college aged son, and weren't exactly sure what we wanted, but we did know our price range before stopping at the lot. My son immediately noticed a Chevy Cruze, which my son he liked - it was pre-owned, and in our price range. The best part about our experience at Sunset Ford in Waterloo... not once did our sales guy Joe Hill try to sell us up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hey Becky, this is great to hear! It is always our goal to help our customers find the right car, and we are so happy to hear that our team was able to just do that for your son. We wish him many safe, miles! Thank you for choosing Sunset Ford of Waterloo!