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Sunset Ford of Waterloo

(2,093 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Sunset great review

we had Great service, fantastic pricing and the deal was completed so quickly. Eric, Bob, and Clint did a great job. we highly recommend Sunset Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and recommendation! We look forward to working with you in the future.

Eric Our Car Guy

We have worked with Eric with buying our last 5 vehicles. We have always been extremely pleased with the quality and the price of the vehicles we have bought. If you are looking for a vehicle - don't waste your time dealing with anyone else. Diana Voegele

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your recommendation and repeat business. We look forward to helping you out in the future in any way we can.

Great experience. Excellent customer service

Great service, very helpful and worked with me. Within my financial limits. First time I haven’t left a new car buying experience feeling disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It is great to read such wonderful comments about your recent experience with us! We are so happy to hear that our team provided you with the service you deserved and helped you have a 5-star visit. Thank you so much for choosing Sunset Ford of Waterloo!

Great experience

Gave Joe Hill our list of wants for a truck and he delivered fast and friendly. Didnt feel pressured. And he explained all of the options and helped with the new options we never had

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! It is great to hear that Joe helped you find the perfect one, and we appreciate you giving us the chance to earn your business. We hope to work with you again!

Great service.

Thanks for the great service. My husband and I appreciate a salesman with a sense of humor. We will definately consider this dealer for our next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a great review and positive feedback for our team! It was truly a pleasure having you and your husband here, and we hope to have the chance to work with you again. Thank you for choosing Sunset Ford of Waterloo!

nice guy

Friendly staff with good personalities. Did not feel rushed into anything. Fair prices. nice clean dealership in a good location. Will be coming back for our next purchase..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do, and we'll see you next time!

We were looking for something different.

We were looking for a different truck and Joe was helpful in finding what we were looking for. The dealership was very clean. Just purchased the truck so we haven't experienced the Service side yet.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

2016 Ford Fusion

Nice and friendly salesmen, not pushy. Clean dealership, Ryan Neighbors was very helpful and patient in answering our questions and helping us purchase our vehicle. He was personable and honest. They offer a lot of perks when purchasing a vehicle through them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback, Judy, and we can't thank you enough for giving our team the chance to earn your business! It is great to hear that our team took such great care of you and we hope to see you here again! Enjoy your vehicle!

Bigger family=bigger car

I was in the market for something bigger since my family is growing and Clint helped me find exactly what I was looking for within my budget! Thanks Clint!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this with us and congrats on your new vehicle! We are so happy to hear that Clint was able to help you find the perfect vehicle for your family. We wish you many happy miles, and we hope to have the chance to work with you again!

2012 Ford fusion I purchased.

WAS VERY VERY HAPPY WITH THE SERVICE I RECEIVED FROM CLINT ERLINGER. WOULD DO AGAIN AND WILL RECOMMEND . MERRY CHRISTMAS TO ALL. WILL DEFINATELY RECOMMEND

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and recommendation, Patrice! It was an absolute pleasure working with you, and we can't thank you enough for giving us the chance to earn your business. We are here for any future needs, come back and see us again!