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Sunset Ford of Waterloo

(2,093 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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This is a fantastic dealership!

This is a fantastic dealership! They’re helpful and will go out of their way to make a deal with you and for you. Could definitely see this being my primary dealership for years to come.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate the outstanding review and your business! Our team enjoyed having you here, and we hope to see you again!

Adrian was incredible.

Adrian was incredible. He was responsive to questions and in helping me secure financing and overall pleasant throughout the entire process.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review! It was a pleasure having you here, and we hope to have the chance to work with you again in the future!

If you are looking for a new vehicle I would recommend

If you are looking for a new vehicle I would recommend seeing Adrian at Sunset Ford in Waterloo. ~ he patiently answered all my questions and worked with me to get my new Bronco at the best price.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your Bronco, and thank you so much for your business! Our team enjoyed working with you and is here for any future needs. See you next time!

John was a Great salesman, kind and professional .

John was a Great salesman, kind and professional .Terrible guy Andrew Wild almost lost sale

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  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to call me. - Pete Heutel, General Manager - pheutel@sunsetford.com or 314-467-1148

Friendly Meeting our needs a priority Going out of

Friendly Meeting our needs a priority Going out of their way to ease the process

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the outstanding review! We will see you next time!

Joe Hill and the folks at Sunset Waterloo are fair,

Joe Hill and the folks at Sunset Waterloo are fair, friendly, easy to work with, and sold me a well-maintained fair-priced used car. They even let me take the car to my mechanic in Missouri. It's very nice have a good experience buying a car.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this with us, and congratulations on your purchase! Our team truly enjoyed working with you, and we wish you all the best. Come back and see us!

Got a great used Taurus at a great price.

Got a great used Taurus at a great price. Would gladly buy from Sunset Ford again.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review and your business! Our team enjoyed having you here, and we hope to see you again!

Sunset Ford Waterloo was a bit of a drive for me, but had

Sunset Ford Waterloo was a bit of a drive for me, but had the right vehicle. Great news when I got there - I found Joe Hill , sales and Kyle Brewer, manager eager to answer all of my 1001 questions! The transaction was professional, and I believe successful for both parties. It will be my pleasure to refer Joe, Kyle & Sunset Waterford to all Ford wannabes!!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and your business! It was such a pleasure working with you, and it is great to hear that our team provided you with the 5-star service you deserved. We wish you many happy, safe miles, and we're here for any future needs. Enjoy your new truck!

The car we wanted was at the St Louis Sunset dealership.

The car we wanted was at the St Louis Sunset dealership. After one phone call, it was immediately brought to Waterloo for us to test drive. Jo was easy to work with.

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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Our team truly enjoyed working with you, and we are so happy to hear that they helped you find the perfect vehicle. We wish you many happy, safe miles, and we are here for any future needs! Thank you for choosing Sunset Ford of Waterloo!

John and Kyle were amazing.

John and Kyle were amazing. Our buying experience was super easy and quick! They weren’t kind and helpful! Highly recommend!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review and recommendation! Our team enjoyed working with you, and we hope to see you again. Enjoy your new vehicle!