Skip to main content

Sunset Ford of Waterloo

(2,093 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

Want to share your experience with this dealership?

Write a review

Adrian was very helpful.

Adrian was very helpful. So was the finance guy. The car is working out fine. Love the safety features.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the wonderful review and your business! Our team enjoyed having you here, and it's great to hear that they cared for you. We're here for any future needs!

Adrian was great to work with on getting our new 2024

Adrian was great to work with on getting our new 2024 Ford F-250. Thanks Adrian.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your outstanding review and business! It was wonderful working with you, and we wish you many happy miles. Come back and see us!

Everyone we dealt with was very friendly and

Everyone we dealt with was very friendly and professional. They made the entire process easy and non stressful for the buyer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate the outstanding review and your business! Our team is here and we hope to see you again!

I was in need of a new (but not brand new) and reliable

I was in need of a new (but not brand new) and reliable car due to my old car breaking down for about the 15th time. I had previously had a very good experience at Sunset Ford in Waterloo with a great and friendly salesperson, Joe Hill. I'm sorry, but I just don't trust my Ford dealer in the town I live in. Joe is very experienced with selling cars, he's very approachable and helpful. I told him what I was looking for and he took us on a drive in a 2018 Ford Explorer Limited, and then he looked up the Carfax info and printed it out for me. Well, I didn't waste any time, this car has a 3rd row, power everything, heated seats, rode real smooth on the highway and backroads (like I said, Joe is experienced and he knew to drive it on roads other than the highway so I could see how it handles on different roads). I knew this car was what I needed and wanted. Got the credit check going and then it was time to talk to Andrew White (Finance Manager). He was very helpful and explained everything to me in a way that I understood, and gave me advice on the different interest rates and a couple different ways I could pay for the vehicle (I'll be honest, my credit card usage is pretty high and he did his best to get me the best interest rate and deal possible). Signed all the paperwork, called my car insurance company (Progressive, which I think is the best) and got the Explorer added to my policy, and I drove it home that day! I've been driving it for over 2 weeks and I LOVE my new car. I would highly recommend Sunset Ford if you're ever in need of a vehicle, because I know from experience you can trust them and they will treat you right!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Our team truly enjoyed working with you, and we cannot thank you enough for your kind words and recommendation. We wish you many happy and safe miles and hope to see you again!

Never like spending that kind of money but the experience

Never like spending that kind of money but the experience was fun and relaxing thanks to John, Bill and Andrew!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate the great review and your business. Our team enjoyed working with you, and we wish you many happy miles. Thank you for choosing Sunset Ford of Waterloo!

Joe was a good guy so a good truck I appreciate what he

Joe was a good guy so a good truck I appreciate what he did for me thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! We're so happy to hear that Joe took care of you, and we wish you all the best. Thank you for choosing Sunset Ford of Waterloo!

We bought an awesome brand new Ford Maverick Hybrid from

We bought an awesome brand new Ford Maverick Hybrid from Sunset Ford in Waterloo IL. The entire buying experience was a pleasure!!!! All with the help of our very knowledgeable and friendly salesperson Joe Hill.. Thank you so much!!! I will definitely recommend Joe Hill to family and friends!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much, and congratulations on your purchase! Our team enjoyed working with you, and we wish you many happy miles. We're here for any future needs, and we hope to work with you again!

The dealership was very professional and courteous.

The dealership was very professional and courteous. Quick service and I was on my way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this with us! We were happy to help and hope to see you again!

I just bought a new Ford Maverick truck from Joe Hill at

I just bought a new Ford Maverick truck from Joe Hill at Sunset Ford in Waterloo. He was great to deal with and answered all my questions with patience and kindness. We even exchanged corny jokes and I got some new material from him.😁Bottom line, I highly recommend buying a new or used vehicle from Joe at Sunset Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Our team truly enjoyed working with you and appreciated the chance to earn your business. Thank you so much for your business and recommendation. We hope to see you again!

Joe was great.

Joe was great. He made my car buying experience enjoyable from begining to end. I will be referring all family and friends to him for future vehicle purchases. Thank you Joe.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us, and congratulations on your new vehicle! Our team enjoyed working with you and hopes to see you again!