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Sunset Ford of Waterloo

(2,093 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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I was treated very well.

I was treated very well. John Ries took great care of me from start to finish. He answered all my questions and concerns with honesty and integrity. An easy buying experience for sure. I would recommend to experience it yourself...

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words and recommendation! Our team enjoyed having you here, and we hope to work with you again. Enjoy your vehicle!

It was awesome doing business with them!

It was awesome doing business with them!! They were so nice!! It was a wonderful experience!!

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  • Overall experience 5.0
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  • Shopped for a used car
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Dealer response

Congratulations on your purchase! Working with you was such a pleasure, and we can't thank you enough for your business. Our team hopes to work with you again in the future!

I chose the Waterloo ford dealer because I wanted a small

I chose the Waterloo ford dealer because I wanted a small town personal touch. I am so glad I did. Everyone was great to work with, especially Joe Hill my sales representative. I had to order my new truck and he kept me up to date on its status the entire time and when it finally arrived he had it ready for me the next day.

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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

We appreciate your sharing this with us! Our team strives to provide our customers with a 5-star experience each time they visit, and we are happy to hear that Joe took great care of you. We wish you all the best with your new vehicle. Thank you for choosing Sunset Ford of Waterloo!

John made buying my first car a BREEZE!

John made buying my first car a BREEZE! It was in the plans for a while to purchase it, and he made sure everything was prepared and ready to go when I came in to finalize the sale. I would HIGHLY recommend John and the entire amazing Sunset sales team to anyone looking for a new - or used vehicle. They work their hardest to fin the perfect fit for each individual! Thanks to John Ries for being so kind, clear and friendly during the entire process.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your first car purchase! We were so happy to help you with it, and we cannot thank you enough for your business and recommendation. Our team wishes you all the best, and we are here to help with any future needs. Thank you for choosing Sunset Ford of Waterloo!

They were very nice at the dealership John and Kyle

They were very nice at the dealership John and Kyle really knew the car and explained everything to me

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  • Overall experience 5.0
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  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the wonderful review, and congratulations on your purchase! Our team enjoyed having you here, and we wish you all the best. Come back and see us!

Great customer service, made sure I had everything I need

Great customer service, made sure I had everything I need it . Made sure the car was clean

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  • Overall experience 5.0
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Dealer response

Thank you so much for the outstanding review and your business! We wish you all the best and will see you next time!

The salesman was helpful, friendly, and was not pushy.

The salesman was helpful, friendly, and was not pushy. He let me take my time in making a decision. The dealership is close to home.

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  • Overall experience 5.0
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Dealer response

Congratulations on your purchase! Our team enjoyed working with you, and we wish you all the best with your new vehicle. Thank you for choosing Sunset Ford of Waterloo!

ADRAIN FITCH was forthright, honest and genuine!

ADRAIN FITCH was forthright, honest and genuine!! We drove 3 different vehicles, Adrain pointed out the Lamamir was a better deal. I was making a decision on the inside of myself to include my wife. So, We chose the smaller F-150 STX. Black. My last point, we are a praying couple which we did before we left the house. God already had Adrain ready to help us, and I was impressed with him right off the bat!! This is my first Ford! I’m 65 yrs old. For us it’s the perfect size .Plenty of room for our 3 grandkids. We felt like we made a good deal after we left, and still do today. We appreciate Adrian and Jeff LePlant at Sunset Ford Waterloo!! May God continue to Bless Adrain and his family, Treff and the Waterloo Team!!! THX!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review and your business! Our team loved getting to work with you, and we are so happy that you found the perfect truck. We wish you all the best and we're here for any future needs!

Joe was a pleasure to work with, respectful and made the

Joe was a pleasure to work with, respectful and made the process fast and easy. Sunset Ford was smoothest car buying experience I’ve hard. Thank you to Joe & the Team. Highly recommend!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you so much for the outstanding review and recommendation! Our team loved working with you and we wish you many happy, safe miles. We're here for any future needs. Enjoy!

This process couldn’t have been any easier for us.

This process couldn’t have been any easier for us. Adrian was so easy to work with and great help finding the right vehicle for us! Thank you so much!!

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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your experience and choosing Sunset Ford of Waterloo! Our team truly enjoyed working with you, and we wish you all the best. Come back and see us!