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Laird Noller Automotive Laird Noller Lawrence Ford

(2,187 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2016 state dealer award
View 9 awards
2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award
2025 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9625 (855) 346-9625
Used (888) 596-4872 (888) 596-4872
Service (785) 402-1029 (785) 402-1029

Reviews

(2,187 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Laird Noller Automotive Laird Noller Lawrence Ford from DealerRater.

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Used car purchase experience

I worked with Josh and Brendan to buy a Hyundai Sonata, 2015 model. I had the best experience of car buying. Josh is a true gentleman, upfront, and very honest person. He is very knowledgeable and answered every question best to his understanding. I definitely recommend this dealership and especially Josh if anyone is looking to buy a new or used Hyundai.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

scheduled maintenance

I went into L/N service for the 15,000 mile service. The service people were quick to take my car to the shop and was surprised by the quick turn around time. Jessica and her coworker were efficient and accepted my coupon and I was out the door.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Awesome customer service.

This was a very comfortable car buying experience due to Anthony's experience and friendliness. I would recommend Anthony to anyone looking for a positive experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Mixed Feelings

When I brought in the van, Grant asked what he could do for me. He was in the middle of finishing another customer so he stated he needed to complete this before getting with me. I was going to be out of town so I asked to go ahead and pay so I could pick the van up after hours. He seemed (just a feeling he left) that was going to be a problem. He said he needed to check on cost of parts and labor etc., so he said I could have a seat. We were kind of in a hurry and when I stepped up to the counter Grant got a little defensive, stating that he wasn't even ready yet, he still needed to check on parts cost. So I stepped back and in a little while he was ready. I gave him my keys, signed the papers and told him to leave the van outside and keys in cup holder and close it up. He said he would call and let me know when the van was done so I wouldn't have to worry about that it had been put outside and the keys were inside. Grant or no one from your service department called. When we got back into town I got into van and couldn't find keys, which started to upset me. I checked in several common locations and finally found them in the center console part on top. I usually don't put much in there and was the last place I looked. Again was not happy he didn't put it where I had asked. Also cost was off by about $4.55 and he used some of my bonus reward money to cover it and nothing was even discussed about that.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi this is Chris Maynard, Consumer Relations Director with the Laird Noller Automotive Group. I first want to say that I am sorry to hear that you feel that your experience was less than a five star experience. We aim for 100% Customer Satisfaction and address every concern that comes in. I have spoke with Joey Ruder the Service Manager and he would like to make this right with you. Your reward account will be credited appropriately, it should not have pulled the funds from that and did so by accident. Please let myself or Joey know what else might be done to make this right or improve your experience the next time. Sincerely, Chris Maynard 785-843-3500

Good customer service

Tyler was very friendly. I was told my car would take about 1.5 hrs because it was the lunch hour, but it was complete in 45 min.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Friendly, intelligent, capable and customer-oriented service

Make an appointment here! It is a pleasure to work with them when getting my car serviced! It is always a positive experience when coming to this service center.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fabulous!

Tyler was super friendly and able to answer my questions. He didn't try to upsell me on services I didn't need. It was a nice surprise to find out my oil change was free too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Easy car shopping experience

Car shopping had never been fun for me, but the experience this time was simple and we were able to find a car in our price range that fit what we were looking for. The salesperson was up front and

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Buying Experience

I had inquired about a 2014 Mustang that was on sale but wasn't fully sold on buying the car because my wife and I were actually looking for a truck. However, several weeks later I was contacted by Rick Wright of Laird Noller Hyundai who told me they were planning to sell the vehicle at a discounted price to another dealer but that they'd rather sell it to a customer for the same amount. The deal was so good, on such a quality car, we jumped right on it. The entire staff - from Mr. Wright, to Anthony and Jonathan - were extremely courtesy, accommodating and patient. Not only did we get an extremely fair deal on our aging trade-in, they gave us an in-depth look at all of our service and financing options. The process was painless (without all the endless gamesmanship), we were given a complimentary tank of gas and we definitely plan on using Laird Noller for many years to come. They truly make you feel right at home. ~ Xavier and Tracy, Emporia Kansas

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

No Pressure Buying

Had a great experience with James Barr. He explained everything very good. Definitely not like it used to be trying to buy a car. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.