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Laird Noller Automotive Laird Noller Lawrence Ford

(2,187 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2016 state dealer award
View 9 awards
2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award
2025 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9625 (855) 346-9625
Used (888) 596-4872 (888) 596-4872
Service (785) 402-1029 (785) 402-1029

Reviews

(2,187 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Laird Noller Automotive Laird Noller Lawrence Ford from DealerRater.

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Buying a vehicle

I was looking for a relatively cheap but reliable used vehicle. I found it an Laird Noller in Lawrence. The salesman was friendly and answered all questions I had. The entire staff was friendly, offering drinks and snacks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great

Everyone was plesant and friendly. Very professional and quick to get my car done.Alex updated me while I was waiting and made sure I knew how much longer it would take

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Top notch

Have bought our last two vechiles at dealer with little hassel. Been serving our MX5 with dealer since 2012 without any issues. Service always done as scheduled and on time.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Hassle Free, no-nonsense solution for my son's first car.

Josh was quick to understand the situation and candidly explained options without all the typical car-sales fluff. I explained my need, Josh understood and made the perfect recommendations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

kind, knowledgeable, and perfect

I was in an accident almost two weeks ago in my 07 Ford Fusion, and it was a total loss. I looked around and saw one a few at the local dealership and I scheduled an appointment to take a look at a few. When I arrived, Tony met me amd my girlfriend outside and had a 2012 Ford Fusion SEL pulled up and was really well prepared. He answered all of my questions. I couldn't have picked a better person to sell me a car. And when the time comes to get a new vehicle, I know exactly where I am going, and who I want as my salesperson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

A Pleasant Car Buying Experience

The experience at Laird Noller , Lawrence, KS with Josh Hoke was from beginning to end a very pleasant one. Josh was helpful and knowledgeable without being in an way pressuring. He is a good listener and I do believe has the best interests of the cusomer in mind. A nice touch was that it was remembered that I had mentioned the purchase of the Lincoln MKC would be a birthday present to myself. When I entered the dealership to make the final purchase, the Lincoln was on the showroom floor, with a large red and gold bow across the hood; festive and fun for me! Thank you one and all at Laird Noller for your sterling customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

My Mazda-5 35,000 mile service.

Alex noted my every need and explained each procedure that was needed and got our car ready for the winter. I am looking forward to bringing the other car for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

60k service

The service department continues to provide outstanding support every time I'm in. I called the day before and scheduling was simple, they got me in and completed the service in less time than promised and washed my car for me. I'll continue to use Laird Noller for new car purchases and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service

The Quick Lane at Laird Noller Automotive of Lawrence is fast, friendly and helpful. Tyler is always eager to answer any questions and is very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Customer Service Matters

Everytime I go into LNA for an oil change, Tyler is always there to assist me with the time meeting my schedule. Literally, Tyler knew I had another appointment to make, and ran to my truck to get me into the shop. That is why I go back to LNA for my service, the folks there like Tyler have earned my loyalty.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.