Reviews
Recall Event
The service department took care of my problem in less than one hour. I called one day and was scheduled to come in the next day. Very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service department impressed me
Joey Rude took very good care of me while having warranty work done on my 2005 ford trk. My warranty was a mopar warranty from Briggs auto. Joey worked hand in hand with Briggs serv manage . Worked me in quickly and followed thru. So yes the whole experience was smooth and easy
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Great Experience!
I was given excellent service by Greg,Scott and Jeff. They were all very friendly and helpful. Greg was very knowledgable about all features on car and explained them. I would refer anyone to the dealership or the people I worked with. Thank you for a great experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tony Sanders is the BEST!
If you're looking for a great car, an awesome deal, and the best service go see Tony Sanders at Laird Noller in Lawrence. I got both of my cars from Tony and he's been phenomenal in explaining every detail, making the process smooth and easy, and ultimately making sure that I was happy at the end of the day no matter what! I highly recommend Tony and Laird Noller if you want a hassle-free, smooth, easy, amazing experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent Service
Service Department was helpful in providing me with the service I needed. Jessica was thorough in explaining the type of service needed at the 9,000 mark, as well as, explaining every detail. Pleased and certain to return.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Engine Diagnostic
Took my 06 Mazda in last week to Shay and he worked with me to schedule my engine check at a time that was convenient and, before the end of the day, I was informed of the problem (a misfire in cylinder 2) and they even gave it a complimentary look over. Very pleased with the service I received at Laird Noller.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Body Work on a Used Car Purchase
Laird Noller staff completed body work on a used car for which no accidents had been reported but damage was discovered months after the purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Saw on-line and Tony had it ready for us to test drive!
The Salesman and staff were friendly and took care of us. Tony answered all of our questions that we had. Making our trade experience great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
First visit 09-2015
We purchased a 2011 Kia Sorrento in January 2015 and added the maintenance plan. This was the first visit for regular maint. The personnel were friendly and it took around 45 min. Good people.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Excellent service
I had my AC stop on an extremely hot day. David Westerman was extremely friendly and efficient, ordering the necessary part and having my Explorer up and operating the next day. I was very pleased with all aspects of the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
