Laird Noller Automotive Laird Noller Lawrence Ford

I was pleased with the friendly reception and automotive service. I have grown to trust the service at the Hyunda Service Dept. on south Iowa in Lawrence. Jessica Lund was very helpful and the service staff did a great job.

The old, tired routine of the salesman running back and forth to the sales manager. All car dealers that I've dealt with use this same system.

The defective part had just passed the warranty coverage, and Danny did some magic to avert the cost. All service staff are helpful without being pushy and do seem to listen sincerely to my particular concerns. I always take my car to the this service department and trust the advice I am given.

I have been coming to this service department for over two years. I have stayed with them because they actually know me. They not only have the best quality, but know which options will suit me best.

Working with everyone and Laird Noller has been one of the best and easiest experiences I have had purchasing a new vehicle. Everyone treated me with the respect that a customer deservers.

From the moment we called the dealership to inquire about a used car we had seen advertised, we knew we made the right decision. When Rica answered the phone, she was polite and professional and able to answer all our questions about the dealership. She arranged a meeting time with a sales person, Sean Isaacs, for that evening. We had just had a terrible experience at Rob Sight Ford Used Cars (in fact, they bought the car back from us!) and we were leery about trusting another dealership. Sean had the car in which we were interested ready when we arrived so we could go for a test drive. He was knowledgeable about the car and straightforward about any issues (cosmetic). It was definitely NOT a "high pressure used car salesman" approach. We returned to the dealership and went inside. The atmosphere was relaxed and the everyone was very professional and polite; for example, offering us water, chairs, etc. Sean has a binder on his desk which lists his commitments to himself and his customers - and I must say he abides by those commitments when dealing with customers. Sean discussed the car in detail, provide pricing information, explained the warranty that is included with the used car, and provided us with the opportunity to make an informed decision about the vehicle. He was helpful through every step in the process! We decided to buy this car. We felt that we were treated with the utmost respect and kindness throughout all our interactions with Sean and the dealership. We were definitely "on edge" from our recent experience at another dealership, and Sean was kind, patient, and professional dealing with our questions and concerns. The overall experience was extremely positive and we would highly recommend this dealership (and Sean) to anyone looking for a dependable used car and a salesman willing to help you find it. Thank you!

This was the first new vehicle I have purchased, and I looked at 10-12 other vehicles before going on a vacation to think about it. I went with the Elantra, but almost as important as the vehicle was the fact that Laird Noller was the only dealership to not call several times on my vacation to pressure me. I came in the next week and was offered the best deal I've seen, good warranties, and purchased the car in a completely friendly and laid back environment. I've only ever bought from individuals because of the horror stories of dealerships, and I went into Laird Noller looking for a fight - I've never been as glad to be disproved.

The staff at Laird Noller Lawrence were very responsive and professional from the time I contacted them about a car online until I purchased the car shortly thereafter. The online sales representative (Rica), the sales associate (Anthony), the financial associate (Steve), and the owner (Rick) were all very personable and not once did I feel pressured to buy the car. They even helped me with a trade-in.

I recently went in for the first service on my 2015 Sante Fe. Jessica Lund was great to work with. Her dedication to customer service left a lasting impression. Great customer service is becoming a lost art these days, but the service department at Laird Noller Hyundai still provides it.

When I took my Mazda 3 in for routine service, all of the staff were helpful, friendly, and efficient. They clearly explained what had been done to my vehicle and what to expect for next time. I highly recommend this dealership!