Reviews
Genesis 5.0 2015
The Sales Staff in Lawrence Kansas, Alex Alvarado, Who helped me through the whole lease process & Who helped to explain everything about the Genesis 5.0 2015, in great detail. He knew the product well, inside & out, there was not a Question that Alex could not answer. Including my questions about BlueLink & the Nav. System that come with the car.. My lease experience at the Lawrence Kansas Dealership could not of been better, It was an Excellent One !!! They even had the Windows on the Car Tinted and ready to go before I picked the car up. One more example of a Dealership going the extra mile for a Client….. Thank you Lawrence Kansas Thank you Alex Alvarado George Moore
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Helpful & disappointed
We appreciated the assistance in our trade and how helpful Jeff Kirwan was back in April 2015. However, there was a couple of things that needed to be followed up on and we still have not heard a word from no one. I have called SEVERAL times and talked to SEVERAL different people who just listened and took messages. We still haven't heard a word from no one to date May 2015.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Good experience
My service appointment was very good. I had a coupon for an oil change and asked if I could have the recall service appointment scheduled. They were able to repair the recall in addition to doing an oil change. They also changed my car door handles which were peeling and getting worn. I didn't realize my warranty was still active so the door handle replacements were free of charge. I am very happy with the service I received! :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Professional and courteous
Jessica Lund scheduled an oil change for me and I showed up late because I did not verify the location. Despite my limited time schedule and my frustration at my mistake, Jessica calmly and professionally explained the service, and got my car in. The oil change was completed in time for me to make my next appointment that afternoon. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Buick Regal GS
Tony Sanders worked his magic as usual and helped me get my wife just what she wanted! Been working with him for well over a decade. Consummate pro, and has everything ready for smooth sailing. Thanks Tony, Scott, Alex and crew....
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
fun experience
went in to check on a used car,came out with a brand new suv with warranty and only 6 miles on odometer!Great to work with,and so considerate!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Friendly, customer oriented service
Danny and staff are friendly, customer oriented. They get the work done quickly and stay within the quote. I never feel pressured for an upsale.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Detailed and friendly
Danny and Jessica are outstanding in the service department. They get the work done quickly and are friendly and low-key during the process. Exactly the kind of no-hassle service experience I want.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quicklane service
The service was done quickly and effectively, with good recommendations for further work to be done on the car. The staff were very friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service and very helpful.
Everyone was very friendly and helpful. Not pushy in their approach at all and very knowledgeable about all car features. I highly recommend them to anyone looking for a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
