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Laird Noller Automotive Laird Noller Lawrence Ford

(2,192 reviews)
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2016 state dealer award
View 9 awards
2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award
2025 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9625 (855) 346-9625
Used (888) 596-4872 (888) 596-4872
Service (785) 402-1029 (785) 402-1029

Reviews

(2,192 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Laird Noller Automotive Laird Noller Lawrence Ford from DealerRater.

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Genesis 5.0 2015

The Sales Staff in Lawrence Kansas, Alex Alvarado, Who helped me through the whole lease process & Who helped to explain everything about the Genesis 5.0 2015, in great detail. He knew the product well, inside & out, there was not a Question that Alex could not answer. Including my questions about BlueLink & the Nav. System that come with the car.. My lease experience at the Lawrence Kansas Dealership could not of been better, It was an Excellent One !!! They even had the Windows on the Car Tinted and ready to go before I picked the car up. One more example of a Dealership going the extra mile for a Client….. Thank you Lawrence Kansas Thank you Alex Alvarado George Moore

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Helpful & disappointed

We appreciated the assistance in our trade and how helpful Jeff Kirwan was back in April 2015. However, there was a couple of things that needed to be followed up on and we still have not heard a word from no one. I have called SEVERAL times and talked to SEVERAL different people who just listened and took messages. We still haven't heard a word from no one to date May 2015.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Good experience

My service appointment was very good. I had a coupon for an oil change and asked if I could have the recall service appointment scheduled. They were able to repair the recall in addition to doing an oil change. They also changed my car door handles which were peeling and getting worn. I didn't realize my warranty was still active so the door handle replacements were free of charge. I am very happy with the service I received! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Professional and courteous

Jessica Lund scheduled an oil change for me and I showed up late because I did not verify the location. Despite my limited time schedule and my frustration at my mistake, Jessica calmly and professionally explained the service, and got my car in. The oil change was completed in time for me to make my next appointment that afternoon. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Buick Regal GS

Tony Sanders worked his magic as usual and helped me get my wife just what she wanted! Been working with him for well over a decade. Consummate pro, and has everything ready for smooth sailing. Thanks Tony, Scott, Alex and crew....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

fun experience

went in to check on a used car,came out with a brand new suv with warranty and only 6 miles on odometer!Great to work with,and so considerate!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Friendly, customer oriented service

Danny and staff are friendly, customer oriented. They get the work done quickly and stay within the quote. I never feel pressured for an upsale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Detailed and friendly

Danny and Jessica are outstanding in the service department. They get the work done quickly and are friendly and low-key during the process. Exactly the kind of no-hassle service experience I want.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Quicklane service

The service was done quickly and effectively, with good recommendations for further work to be done on the car. The staff were very friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service and very helpful.

Everyone was very friendly and helpful. Not pushy in their approach at all and very knowledgeable about all car features. I highly recommend them to anyone looking for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.