Reviews
No Hassle Buying!
Laird Noller provided an easy, straightforward, and stress-free car buying experience. No confusing games or gotchas! I would highly recommend buying a vehicle here. We will definitely be back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Used Car Purchase
Had a great experience with Alex and Gene. They were willing to work with us to make sure we received the payment we were looking for. Between their patience and creativity, we made it happen!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Family Tradition
My parents bought an Escort from Laird Noller in 1984. My in-laws have used Laird Noller to purchase their vehicles as long as they have lived in Kansas. I now understand why! I work in Blue Springs but was looking for a car. Sean was gracious enough to meet us at Cabela's so I could have the opportunity to do the test drive. I was looking at the Durango but it wasn't ready yet so I gave the Aviator a try and loved the ride! A part was needed for the seat heater/air conditioner and Sean is ordering it for us and will let me know when it comes in so we can get it fixed. I appreciate the excellent attention to detail that he has provided to make car buying easier! Thank you, Sean! Shawna
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Successful car search
We have purchased a Mazda3 i Touring sedan after lengthy consideration of several models, leading to a choice among the Masda3, the Honda Civic, and Kia Rio and Forte, I probably would not even have considered visiting Laird Noller Automotive to look at Fords or Mazdas except that I had a previous excellent experience there when shopping for the last car we purchased (which ended up being a Honda Accord from another dealer). It was during that prior car search that I met Matt Bigelow, who did an excellent job promoting Ford products--particularly the Ford Fusion. Despite losing that sale, Matt greeted us with enthusiasm when we came back looking for a second car. Matt is a courteous and knowledgeable car salesman with enduring patience, as it was many weeks of frequent contacts between initial contact and final decision on the Mazda3. During that process we also had excellent experiences with all the members of the Laird Noller sales team with special kudos to Cody Reich and Jon Riedel. Cody made every effort to ensure that we ended up with the right deal on the car and Jon was well organized in the process of going through all the paperwork related to the purchase, giving plenty of time for us to ask questions, read over the documents and understand what we were signing. With appreciation for the quality of their service, I will definitely recommend Laird Noller Automotive to my friends and will encourage them to contact Matt Bigelow when they go there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great people
I will buy again from these guys. Easy experience. laid back easy going no pressure atmosphere. I look forward to dealing with Laird Noller ford for years to come. Thanks again Jerry Hall
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great sales treatment
I worked with Mike Smith over a period of several months, and he did a good job of keeping me informed without bothering me. Once we decided to go ahead, Mike was very helpful and professional. We felt really good about our purchase, and that's because of Mike's great service.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
New Car experience.
The friendly informative staff made this car buying experience exceptional. I felt at home in discussing needs and wants of a new vehicle and after our purchase to have Mike Brady come to my work to get my car for the Simoniz treatment and return it the same day knowing that I had a very busy schedule was amazing. This is what I love about Lawrence and our small town atmosphere. Sometimes you get to feel a little special! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mazda CX-5
Matt impressed me by knowing the product. I wanted technical detail and he answered 90% of my questions with his presentation of the product, and then answered my other questions. I've come to expect that car salesmen are usually not car guys and they don't know the product as well as me, but Matt was different.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Car Buying Experience
Laird Noller was a great experience and hassle free. We got a great car with all of the amenities at a steal. We got online and searched for cars and Laird Noller was one of the only dealership that actually had great customer service. The experiences was fantastic. We contacted them to see if they had a car that wanted. Josh Hoke, Alex Marfise and other team member were amazing. Josh worked hard to find a car with the amenities we wanted and he came through big time. He got us a car with almost everything we wanted and we just payed for a few additional features. The car was a steal. I highly recommend Laird Noller. It was hassle free and I will go to them again if I need to buy a new car. They were exceptional!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Experience
My car search took me to three dealerships, and Josh was easily the most-skilled, most client-focused sales professional we ran into. I used the USAA car buying service, which I also loved. My buying experience was consultative, no-pressure, and he demonstrated a genuine desire to place us in the car that made us the happiest. I would definitely buy from him again. And again. And again. He's a really good sales professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
