Tri-State Nissan

I have never owned a Nissan before. What sold me on this dealership was the customer service. Eric was my salesman. He was very knowledgeable, personable, and he made me feel like I was his only customer. All my phone calls were returned promptly. I would highly recommend this dealership!

Would not recommend this place. I had a bad experience 2 years ago with Tri-State and decided to give them a second chance. I was trying to trade in my truck to purchase a Titan and got Steve. Steve emailed me to get my information and requested me to call him, which I did, then stated he call me back with more information. After 5 hours had passed, still no phone call. So I called Steve and he acted like he didn't even know me or even remembered talking to me. But yet then requested more information about my trade and what I was looking for. Three days go by and still no word from Steve. So I called again, and for the second time he acted like he didn't know who I was and did not even work on my questions/information I sent to him. He said he was "busy" and hadn't got a chance to work on it but would get on it right away. He actually called me back within an hour, even knew my name for once, didn't answer any of my questions that I asked him and proceeded to try to talk me into coming into the dealership prior to getting my answers. I told him that I wanted my questions answered prior to coming on due to having to wait over an hour my last visit to get my vehicle appraised and ended up leaving due to them not appraising it yet within the hour period. His response "we have customers come in here that waste our time." Excellent customer service Steve. You've lost my business and I will make sure everyone knows about my interactions with your dealership.

I worked with Brian Nieves and Tony Abuassi on the purchase of my 2015 Nissan Murano, and I have to say they were incredibly easy to work with. This is the 4th Nissan that I have purchased, and I am very happy that I choose Tri State Nissan to buy from. They were very honest, and straight-forward with me throughout the entire process. I never felt pressured or rushed. When I was ready to buy, the process was quick and painless. They had me in and out of the dealership in no time at all. If you are considering buying a Nissan, you have found the best dealership in the area,

Alan and Joseph were AWESOME! We were able to trade 2 cars in, get 2 new ones and lower our payments! Plus the service was amazing from the moment we walked into the dealership until We left! Above and beyond is all I can say! I would recommend Tri State anytime!

We worked with Wayne, and were very pleased with the service. We told him exactly what we wanted, and not only did Wayne deliver, but he went above and beyond what we expected. We would definitely recommend Tri-State Nissan to our friends, not only because Nissan is a top notch product (we LOVE our Sentra) but because the customer service at their Winchester, VA location was phenomenal. We will definitely return for our next vehicle !

Yet again i was beyond impressed with the service department. Craig responded to my inquiry immediately. As always checked for any bonus points or credits i had on my account and applied them appropriately. HECK HE EVEN CHECKED TO SEE IF THERE WERE ANY B8KE TRAILS NEAR BY SO I COULD GO FOR A BIKE RIDE QHILE WAITING FOR MY CAR TO BE SERVICED! That is beyond the normal or expected level of service. Thanks again craig! Truly a rock star in service and hospitality. Also the techs and detail folks did a amazing job. Car looks and runs great thanks to those that never get named. You are also appreciated! Joe

when I bought the car I , the buying process was too long,.but the dealership has made up for that with their other services they provide.

I have had great service at Tri-state Nissan. I bought my 2013 Rogue 2 years ago. Great experience all around. I must say the service center has been great too. Had my car in twice in 2 weeks because a noise had not gone away. Both times I was given a rental car ( on my warranty plan) however 2nd time in noise was diagnosed and fixed. The service advisor was courteous, personable and called me to let me know of the status of my Rogue.

When I applied for credit on a 2014 NV 2500 I was told my credit scores would qualify for the best interest rates. This 2014 van had over 1400 miles on it, but had never been titled. My credit union said they could only give me their best rates for a used van loan because of the mileage and the year. on a USED car still saying that the 2014 with 1400 miles is a new van. So, I was going to go with Nissan's lending. What a joke- they couldn't even beat my credit union's rates. I was told by the TriState sales rep that the van would be sold in the mid 20's. When I took time out of my schedule to come to their dealership based on conversations we had had and to have my impeccable used car evaluated for trade in, their trade in was $2000 less than Kelly Blue Book and $3000 less than Edmunds. But the real shocker was that the "sticker price" for this 2500 V6 had been jacked up to $31000. Their less than generous $1000 rebate is $500 less than the 2015 NEW car rebate, but same sticker price. I guess they thought they had a real idiot. Do not trust your business to these people. Go to Colonial Nissan in Charlottesville. They beat TriState's 2014 price by $3000 for a NEW 2015 and it is was in writing from the internet people at Colonial. I'll wait until the 2016's come in next month at Colonial.

Tri State Nissan's service center is a JOKE!! I took my truck in to have it looked at and they charged me $104 to hook it to their computer. Then they told me I needed a new $5000 transmission! I'm no idiot, so I got a second opinion at Interstate Transmission and it turns out I just needed a new valve body! The code clearly shows it was a 'clutch solenoid circuit short'! What a JOKE, Tri State! God only knows how many people you guys have cheated out of money! And when I went to pick it up thay gave me a "list of things you should have us fix for you" the total was $7500! I felt like they just wanted me to look at the list and just walk next door to the showroom and trade it in on a new one! What a JOKE, Tri State! I WILL NEVER GO BACK AND NEVER SEND ANYONE THERE AGAIN! Shame on you, Tri State...Shame on you!