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Tri-State Nissan

(1,153 reviews)
Visit Tri-State Nissan
Sales hours: 9:00am to 8:00pm
Service hours: 6:00am to 10:00pm
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Sales Service
Monday 9:00am–8:00pm 6:00am–10:00pm
Tuesday 9:00am–8:00pm 6:00am–10:00pm
Wednesday 9:00am–8:00pm 6:00am–10:00pm
Thursday 9:00am–8:00pm 6:00am–10:00pm
Friday 9:00am–8:00pm 6:00am–10:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2014 state dealer award
View 5 awards
2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2015 consumer dealer award
New (888) 417-4341 (888) 417-4341
Used (888) 416-8242 (888) 416-8242
Service (888) 418-2774 (888) 418-2774

Reviews

(1,153 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tri-State Nissan from DealerRater.

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Service Excellence

This is my second purchase at Tri State Nissan and Troy Jackson. On both occasions Troy was friendly, professional and goes above and beyond without even trying. Always a smile on his face and a little sweat on his brow along with his customer service skills made me a Nissan customer. I would not hesitate to send anyone to this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

New Car from Tri State

Asanti Wilson is a great sales man, I had purchased a 2012 Xterra from Brian N. but found out he has moved into the finace department. I was unaware of this when I decided to go look for a new vehicle. I told Mr. Wilson what I wanted and he made it happen. Great exper. I would tell anybody looking for a great place to buy a car def. go to Tri State. They go up and beyond to make you feel at home and part of the family. On a side note there was a couple things that needed to be fixed on my Versa and they took care of it right of way. I just want to say Bruce Levy (Gen. Manager) is a standup guy that takes care of you and makes everything great with no hesitation. I want to say this has been the best exp. you could have buying a new vehicle. Make sure you ask for Asanti Wilson he works with every step of the way!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

great experiance will definately be back

troy helped me get into a bigger car that would be beneficial to me and my mom. he was a no pressure sale and helped me get financing for my very 1st brand new car. he made it happen for me thank-you troy for all your help today

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Purchase of a Rogue

I have been dealing with Nissan since 1987 when I bought a new Pathfinder and have had nothing but Nissan since. I just purchased a new Rogue and I love it. Steve Palmer was wonderful and Jerry just great. I did not have to spend all day in purchasing my new vehicle as everything was taken care of quickly. Steve was not a "pushy" salesman and was very responsive to my needs. I come from a Nisan family with my daughter in a Maxima, my grandson in an Extera, my grandaughter in an Altima. I would not buy any car but a Nissan. The service department there is fabulous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

crystal fletcher

i always send people i know to tri state. steve palmer and dj lilly are the absolute best. they are always personable and very helpful. i wouldn't buy a car from anyone but steve.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

VERY,VERY Happy!

I went to this dealership because of the years of great service they've provided on two other Nissans we own. We (my Dad and I) went looking to test drive a Sentra I was interested in, not really planning to buy anything that day. We were approached by Steve Palmer, who was very helpful and made us feel very comfortable while answering many questions we had. After a test drive on a 2008, we shared the fact that I was still in the early stages of building my credit enough to the point of getting a loan. Steve and the finance team worked very hard to see what they could do for us. They made us an offer but we wanted a day to think about it and to let the rest of the family go on another test drive. When we arrived we learned that someone had made an offer on the car we were looking at. This deal didn't work out, but we were so impressed with the experience that we wanted to see what else they might have and just run some numbers on a 2012 I was interested in. Steve and the finance team went back to work again and this time because it was a certified vehicle they returned with a solid offer that we accepted. The whole experience was very positive, we appreciated Steve and the finance team for keeping us informed through the process, and for all the hard work they did to make the deal happen. We also appreciated Brain Nieves, sales/finance manager, who patiently helped us through the loan process as this was my first experience going through this. Overall very happy with the whole experience and would recommended them to anyone looking to purchase a vehicle from a dealer you can trust.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

14' Nissan Maxima

Jojo is one of the best salesman I've ever dealt with. My purchase was quick, easy and painless which has not been my experience in the past. I would highly recommend anyone in the area looking to purchase a Nissan to go see Jojo! Very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Outstanding Experience with Troy Jackson

We moved here from Oregon during the economic downturn that our country experienced six years ago, my husband being fortunate enough get employment in Virginia's college system as a professor. The road back from the financial loss which we experienced has been long and grueling. We came here without a car and because of our damaged credit , but of necessity for a reliable vehicle, rented from Enterprise for 5 long, costly years. It was with certain apprehension that we came to Tri-State desirous to purchase a vehicle of our own. Troy was compassionate, caring, and sensitive to our concerns about purchasing a new Nissan, and not only put is into the exact car that we desired,but at an APR that was much, MUCH lower than what we anticipated. The whole experience was phenomenal! The guy's a keeper! We had driven several different Nissans during our years with Enterprise, and found that they were always superior to other makes. We love our new Altima, and plan to purchase an additional vehicle from you in due time. Sincerely, Marsy Kennedy-McNeill

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Best car buying experience ever!

The thought of buying a new car has always made us nervous. You expect the sales people to be pushy, etc. However, our car buying experience with Tri State Nissan completely changed this. I had spoken to Sales Consultant Daniel Nelson on the phone before traveling to the dealership to make sure they had the Maxima we were interested still on the lot - which it was. Mr. Nelson was busy at the time we arrived, so another sales consultant pulled the car up and set us up for a test drive. We then sat down with Mr. Nelson and discussed buying the car. Our first offer was accepted without any further negotiations and we had a great time discussing everything from movies to music while we went through the car buying process. Next we spoke with a Finance Manager who worked with us to ensure we had a monthly payment that fit our budget perfectly. This was a great buying experience and were proud to add this second Nissan to our family. I would strongly recommend buying a Nissan from Tri State to anyone looking for a stress free purchase. Be sure to ask for Daniel!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great Service

Steve Palmer is an excellent salesman; patient not pushy, but very informative. Give him a raise!!! Troy is great as well and he also a very good finance guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.