Tri-State Nissan

We wanted a Rogue, SL - Saharan Sun. It was not on the Tri-State lot. Calls had to be made to locate the car ... and the other dealer was not particularly enthusiastic about giving up this particular car. Negotiations had to be made. Bottom line ...Rusty Moorhouse had the car secured for us by the 2nd day and delivered it into our hands by the afternoon of the following day. In addition, we are very happy with what we were given as a trade-in for our 2010 Murano. We ended up with a beautiful new Rogue ... exactly the way we wanted it, with a lower monthly payment than we had been paying. WHAT'S NOT TO LIKE!!! Rusty Moorhouse is great! We have been dealing with Tri-State Nissan since November, 2009, when we purchased the Murano. Tri-State has been doing all the maintenance work on it, and, naturally, will be taking care of our new Rogue. It is always a pleasure to go there to have the regular maintenance service performed on one's car ... not the least of which are those WONDERFUL, DRIVE-IN, OUT-OF-THE-WEATHER, AUTOMATIC DOORS. I am spoiled now. I want nothing less ... plus the people working in the service department are friendly, helpful, and accommodating ... and they SOMETIMES EVEN WASH YOUR CAR before returning it to you. Unbelievable! Tri-State, like Zappo's Shoes, brings new meaning to the word "service". I've never experienced another dealer that measures up to them. Certainly no one has ever washed our car before ... or had drive-in doors to enter the service department. Pretty freaking fantastic is what I think!

Sorry it took me so long to to rate my services. Well, I went to Joseph " Jo Jo " Catalano dealing with a situation with my car late Jan./Feb. He was very helpful and as usual very kind. He help take of the matter and got it resolved. I aslo want to say taht Cathy Fritges was a great help. She, too, was kind and help resolve my situation. When I talk to someone and they mention that they want to buy a car. I tell them to go to Tri-State Nissan and ask for " Jo Jo ". Thanks guys for your help. :-)

Why did I give this rating? I found that Tri-State Nissan was a pleasure to deal with. My salesman Troy Jackson (customer service champ) was extremely helpful and professional. He made my family and i feel like we were the only customers in the showroom. He has skills! The price was not only competitive, it beat the big city pricing. You can travel to Hagerstown, Loudoun and Fairfax like I did shopping around OR just stay in Winchester and get a better deal. I am very satisfied with my Versa so far. Swing by Tri-State and ask for Troy, you will be impressed! Oh yeah, thanks for the TV! Your dealership was great.

So many items, so little time!!! We brought the Nissan Frontier in for the annual inspection. While there, we had the team perform the oil change, tire rotation, check the air pressure sensor, inspect rear window control and sevice the battery. Whew! The air pressure sensor and window control had to be replaced. J D kept us informed along the way, as we chose to wait for the vehicle. He recommended a new air filter, as well, to which we agreed. Matt did his part to ensure parts were on hand, since we called ahead of time. Chuck saw us waiting and made sure we had been given full attention and encouraged J D to wash the vehicle when all was finished. Before the sudoku puzzles were worked, it was time to go:)) We were out in about two hours....great teamwork! We can honestly say we "enjoy" these visits! The bottom line did not hit very hard, either. All service on this vehicle has been performed at Tri-State Nissan, winning over a Honda customer along the way.....Thanks, Matt!

The entire staff that worked with me through the purchasing process was attentive, answered my questions, humerus and explained in detail anything I did not understand. Daniel "Choo-Choo" Nelson is probably the most sincere salesman I've ever worked with.

I went in to Tri-State Nissan to purchase a new Pathfinder. I had pre-selected the SUV on their website, and was contacted shortly thereafter by employee Troy Jackson to make an appointment. The entire process was smoothly and courteously done, and I left with my new SUV very pleased with the entire experience. Tri-State Nissan is an excellent dealership, with highly qualified employees, and their service department is also superior. Which is why I keep buying my Nissans there. I have been a customer for over 10 years. Robina Rich Boyce, VA

I think Tristate Nissan is great. The people who work there are very friendly & helpful. We didn't have the owners manuel & JoJo took care of it, ordered it for us. When he said they transferred the tags he meant it, we don't have to do anything. This is the first time this has ever been taken care of for us before & we have bought a lot of cars or trucks before. Thank You Tristate Nissan & JoJo for a great experience buying our truck. Sorry bout the price rating but I guess all prices are high to most people. .

Great experience with Tri-State Nissan Monday January 19th when I went there to trade my 2010 Nissan Frontier SE 4X2 for a used 2013 Nissan Frontier SV 4X4. After some discussion, the sales team and manager were able to make me a better offer on a brand new 2014 Nissan Frontier SV 4X4, and made me a better deal than I ever expected. The sales team listened to my requirements, and because of outstanding customer satisfaction skills, I made a purchase and left with a great deal. My highest recommendation for this outstanding dealership. Raymond AIRshows America The Boeing Company

I had the best experience I have ever had at Tristate Nissan. Steve Palmer was the most incredible, helpful, thoughtful salesman I have dealt with. He spent the time to go over every detail of my car and how everything worked including setting up my phone to the Bluetooth. He went above and beyond when he preset my radio stations to the exact ones I had in my old car. Now that is paying attention to detail and keeping his customers needs and wants in mind. I couldn't be more pleased with my new car and since I have dealt with Steve and Tristate they will now be the only dealership I will ever deal with and recommend to anyone that is searching for a vehicle whether new or used. Everyone at Tristate was very helpful and kind, the showroom was spotless, and even the waiting area was enjoyable. They also have an incredible toy area for kids to entertain them. Thank you so much Steve and Tristate for putting me in a new car that I absolutely love!!!

I was very pleased with my experience at Tri-State Nissan. Purchasing a new car from out of the area, every step went very smoothly, especially with the help of Tim Dennis. I would recommend this dealership!