Reviews
I have purchased or leased 13 cars from this dealership...
I have purchased or leased 13 cars from this dealership and every experience has been unparallelled. They are responsive, polite and the service department is in a class bu itself.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service repair on the spot
I just dropped in on the spot with several issues that just popped up. The service director was open and honest. The repair department got my car back as soon as possible and ahead of the time I was told it would be ready.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Andre is extremely knowledgable and was a tremendous help...
Andre is extremely knowledgable and was a tremendous help in the decision process. I would highly recommend Mercedes Benz of Hagerstown and Andre Taylor to any prospective customer. Eric & Joy Lester
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is the best car buying experience I have ever had. ...
This is the best car buying experience I have ever had. From putting together the deal to delivery of the vehicle, Mike Lavrenchik went above and beyond to make sure we were satisfied. He's very professional, knowledgable and friendly. I will not hesitate to recommend MB of Hagerstown. Well done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Normal service
Always very professional and grweat service. i never feel I am wasting my time. Great facility and good people.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Warrenty Work
I am very pleased with Mercedes-Benz of Hagerstown service department. I love the pick up and drop off service and my car is always handled with care. My repair is quick and my vehicle is returned quickly as well. The loaner car is always a Mercedes and I do not feel "Put Out" having to get repairs done on my car. Thank you so much!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Repair Service
I had a dent repaired in my 2 week old car and you can't even tell it was ever there!!! The dent specialist did an excellent job and the Customer Service was amazing as usual!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
professional & competant
As always, from being greeted by service personnel to paying the bill, the service process was excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mr. Whetstone made us feel very comfortable and was very...
Mr. Whetstone made us feel very comfortable and was very professional. The dealership was so easy to deal with and they are there to meet your every need. we would most diffently recommend to all of all friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Experience
Excellent car shopping experience. Hagerstown MB personnel are always very professional and Knowledgeable. We highly recommend Hagerstown Mercedes Benz.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
