Skip to main content

Mercedes-Benz Of Hagerstown

(3,354 reviews)
Visit Mercedes-Benz Of Hagerstown
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–7:00pm 7:30am–5:30pm
Saturday 8:30am–7:00pm 8:00am–12:00pm
Sunday Closed Closed
2018 state dealer award
View 17 awards
2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 national dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 211-3633 (855) 211-3633
Used (877) 245-2817 (877) 245-2817
Service (888) 737-8984 (888) 737-8984

Reviews

(3,354 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz Of Hagerstown from DealerRater.

Want to share your experience with this dealership?

Write a review

Exceeded Expectations

Before going to the dealership I corresponded via email with Wes several times. I dedcided to venture to the dealership looking to buy a used Mercedes. Once I announced my arrival Wes greeted me and started asking what it is I was interested in and then showed me several options. Before I knew it I was leaving the dealership in a new 2012 Mercedes-Benz. Wes was great at meeting my needs and satisfying all of my expectations. I would reccommend visiting the dealership if you are serious about driving a Mercedes. You will not be dissappointed!! Happy Driver!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

I was looking for a vehicle to meet a specific short term...

I was looking for a vehicle to meet a specific short term need. Barry London addressed that need, was helpful in addressing all of my questions, was eager to assist and made the entire process of buying a car as easy as possible. I will be back to the dealership and to Barry again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Scheduled "A: Service , 2007 C280 M Benz

Alex is a pleasure to do business with; explains the service process,recommended services, and associated costs. Bill was very polite and most helpful to me when I entered the service lane. Appreciate the loaner car! Job well done!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

We have been looking for a second car for some time and...

We have been looking for a second car for some time and the service the MB dealer gave us was outstanding compared to the other once we have been visiting before. We did test drive a number of cars and we did get different options. Barry helped us find a car that meets our standards and needs. We are very pleased with the service and help provided for us in the complete chain from first contact to final delivery of the car. We will most likely come back to the Hagerstown MB dealer for further purchaces.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Experience

The best new car shopping experience I have ever had. Quick to get the paperwork done (we have small children who lose attention fast). Would strongly recommend Mercedes of Hagerstown. Salesman was extremely helpful (Wes) and deal closing was a pleasant experience vs. the usual beat your head against a wall experience you receive at other dealerships. They gave us the numbers for the purchase right away and did not have to spend time haggling over price. The Manager (Justin) was very helpful and instrumental to the closing of the deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Mercedes C300

Mercedes Benz of Hagerstown provides excellent customer service and satisfaction. The whole crew -- from Sales to Service -- are exceptional and professional. I will always buy and service my Mercedes at Mercedes Benz of Hagerstown. Thank you for your superb dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Barry London was an exceptional sales consultant and we...

Barry London was an exceptional sales consultant and we received the best possible price for our trade in and GLK 350 we purchased.Overall, we had a great experience at Mercedes-Benz of Hagerstown.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Fast call back from an internet query followed by...

Fast call back from an internet query followed by complete information about the vehicle. The information was completely accurate. Negotiations were smooth and pleasant. Test drive and delivery the same day. Salesman was Barry London who had superior knowledge about the product and was completely professional and completely helpful. Robert Buchanen, the sales manager, also was straight forward and a pleasure to deal with. I drove over 250 Miles (one way) to get to the dealership and would do it again in a heartbeat. I am completely satisfied with the personnel, the dealership and the product.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Service with a smile

What a relief to own an auto and never have any worries about your car. Marty, Alex, Chris and crew will keep you smiling and on the road with their impeccable service. Never a worry when you buy and service your MB at younger!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Nancy Adams

Routine service, which is never routine at Mercedes-Benz of Hagerstown. Marty Gillions and his staff are absolutely superb. They honor commitments, work with the customer timeline, and consistently exceed expectations!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No