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Mercedes-Benz Of Hagerstown

(3,354 reviews)
Visit Mercedes-Benz Of Hagerstown
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–7:00pm 7:30am–5:30pm
Saturday 8:30am–7:00pm 8:00am–12:00pm
Sunday Closed Closed
2018 state dealer award
View 17 awards
2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 national dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 211-3633 (855) 211-3633
Used (877) 245-2817 (877) 245-2817
Service (888) 737-8984 (888) 737-8984

Reviews

(3,354 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz Of Hagerstown from DealerRater.

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THIS WAS THE BEST BUYING A CAR EXPERIENCE THAT I HAVE...

THIS WAS THE BEST BUYING A CAR EXPERIENCE THAT I HAVE EVER HAD. THEY GAVE ME A GREAT PRICE FOR THE CAR I PURCHSED. THE SALE PERSON STEPHEN WAS VERY NICE THROUGH THE WHOLE DEAL. THE CAR DEALERSHIP WAS A SIX HOUR DRIVE FOR ME BUT THE EXPERIENCE THAT I RECEIVED IN BUYING THE CAR MADE THE TRIP WELL WORTH IT.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Mercedes of Hagerstown

I appreciated the laid back approach to the pruchase of this vehilce. This approach was quite a change from the high pressure tactics that I have experienced in the Alexandria area. I would certainly recommend driving the extra distance to experience this approach to buying your Mercedes. The respect and patience Barry displayed in our dealings was appreciated and refreshing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Drive in for a bulb replacement

Fog light needed replaced. Took a chance by driving into the service lane without an appointment. Problem was identified and the car, ML350, was taken to the garage area and fixed within 30 minutes. Alex and the guys were great as usual!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Over the past several years, we have purchased 3 cars...

Over the past several years, we have purchased 3 cars from Mike. He is always very helpful and knowledgable about the vehicles. We have always been able to count on him to help us negotiate a great deal! Thanks, Mike

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I really enjoyed working with Barry. I thought I knew...

I really enjoyed working with Barry. I thought I knew what I wanted to buy when I arrived but found out they had other cars to choose from and he was very helpful in making a selection. I would recommend Barry and the dealership very highly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

It is liking buying a used car from Costco. Simple,...

It is liking buying a used car from Costco. Simple, straight forward, upfront best price. No hazzle and no pressure. Tried 2 SUVS. Selected ML350 and it is awesome. Mike Lavrenchik is fabulous. Mr. Buchanan sales manager and everyone else is courteous and great. The fact is I went there with my entire family and got the car and financing done under two hours. You cannot beat that. Anyone looking for a Mercedes or any other high end vehicle, MB of Hagerstown is the great dealership to go.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Scheduled Service

I am on my 4th M/B from this dealership and they have nevere disappointed me. Friendly, courteous, professional, and a host of other superlatives. I can't say enough to praise them and I highly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Hagerstown Mercedes Benz

Doesn't get any better than this. They took my car when promised and kept me informed as I waited. You can watch the progress on your car from a monitor in the waiting room whcih was comfortable and clean. Work was completed as promised and according to the estimate. No hidden "johnson rods" needed repaired. MB should be very proud of the Hagerstown franchise.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Dealership

It is liking buying a used car from Costco. Simple, straight forward, upfront best price. No hazzle and no pressure. Tried 2 SUVS. Selected ML350 and it is awesome. Mike Lavrenchik is fabulous. Their sales manager and everyone else is courteous and great. The fact is I went there with my entire family and got the car and financing done under two hours. You cannot beat that. Anyone looking for a Mercedes or any other high end vehicle, MB of Hagerstown is the great dealership to go.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent and comfortable service

The service administrator was very polite and helful. The wait was less than an hour. The service area is comfortable, well lite, and customer friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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