Reviews
THIS WAS THE BEST BUYING A CAR EXPERIENCE THAT I HAVE...
THIS WAS THE BEST BUYING A CAR EXPERIENCE THAT I HAVE EVER HAD. THEY GAVE ME A GREAT PRICE FOR THE CAR I PURCHSED. THE SALE PERSON STEPHEN WAS VERY NICE THROUGH THE WHOLE DEAL. THE CAR DEALERSHIP WAS A SIX HOUR DRIVE FOR ME BUT THE EXPERIENCE THAT I RECEIVED IN BUYING THE CAR MADE THE TRIP WELL WORTH IT.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Mercedes of Hagerstown
I appreciated the laid back approach to the pruchase of this vehilce. This approach was quite a change from the high pressure tactics that I have experienced in the Alexandria area. I would certainly recommend driving the extra distance to experience this approach to buying your Mercedes. The respect and patience Barry displayed in our dealings was appreciated and refreshing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Drive in for a bulb replacement
Fog light needed replaced. Took a chance by driving into the service lane without an appointment. Problem was identified and the car, ML350, was taken to the garage area and fixed within 30 minutes. Alex and the guys were great as usual!
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Over the past several years, we have purchased 3 cars...
Over the past several years, we have purchased 3 cars from Mike. He is always very helpful and knowledgable about the vehicles. We have always been able to count on him to help us negotiate a great deal! Thanks, Mike
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I really enjoyed working with Barry. I thought I knew...
I really enjoyed working with Barry. I thought I knew what I wanted to buy when I arrived but found out they had other cars to choose from and he was very helpful in making a selection. I would recommend Barry and the dealership very highly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is liking buying a used car from Costco. Simple,...
It is liking buying a used car from Costco. Simple, straight forward, upfront best price. No hazzle and no pressure. Tried 2 SUVS. Selected ML350 and it is awesome. Mike Lavrenchik is fabulous. Mr. Buchanan sales manager and everyone else is courteous and great. The fact is I went there with my entire family and got the car and financing done under two hours. You cannot beat that. Anyone looking for a Mercedes or any other high end vehicle, MB of Hagerstown is the great dealership to go.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Scheduled Service
I am on my 4th M/B from this dealership and they have nevere disappointed me. Friendly, courteous, professional, and a host of other superlatives. I can't say enough to praise them and I highly recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hagerstown Mercedes Benz
Doesn't get any better than this. They took my car when promised and kept me informed as I waited. You can watch the progress on your car from a monitor in the waiting room whcih was comfortable and clean. Work was completed as promised and according to the estimate. No hidden "johnson rods" needed repaired. MB should be very proud of the Hagerstown franchise.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Dealership
It is liking buying a used car from Costco. Simple, straight forward, upfront best price. No hazzle and no pressure. Tried 2 SUVS. Selected ML350 and it is awesome. Mike Lavrenchik is fabulous. Their sales manager and everyone else is courteous and great. The fact is I went there with my entire family and got the car and financing done under two hours. You cannot beat that. Anyone looking for a Mercedes or any other high end vehicle, MB of Hagerstown is the great dealership to go.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent and comfortable service
The service administrator was very polite and helful. The wait was less than an hour. The service area is comfortable, well lite, and customer friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
