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Mercedes-Benz Of Hagerstown

(3,354 reviews)
Visit Mercedes-Benz Of Hagerstown
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–7:00pm 7:30am–5:30pm
Saturday 8:30am–7:00pm 8:00am–12:00pm
Sunday Closed Closed
2018 state dealer award
View 17 awards
2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 national dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 211-3633 (855) 211-3633
Used (877) 245-2817 (877) 245-2817
Service (888) 737-8984 (888) 737-8984

Reviews

(3,354 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz Of Hagerstown from DealerRater.

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I just purchased a MB-S550 from MB of Hagerstown on...

I just purchased a MB-S550 from MB of Hagerstown on 9/29/2011. Barry London was great, he was very knowledgeable with the car and its features. Barry was willing to work with me to reach a final reasonable price. I was very happy with the whole experience, thanks to the knowledgeable and friendly staff especially Barry.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Mike Lavrenchik did everything possible to communicate...

Mike Lavrenchik did everything possible to communicate that he woud be there for me, unlike my last salespersona, not at MB. We will see if he meant what he said. Tom, my husband, and I will be going back to the dealership to get the kinks knocked out as we begin to understand and work all the bells and whistles. Mike was friendly, courteous, respectful, fun, professional and serious about getting us into the right car for us! I appreciate that greatly b/c then the car sells itself. I believe that that past 12 year's worth of comments are correct b/c he is all that he can be as a car salesman. He is thorough, frank, direct, honest, takes all the time one needs and is a good family man with a beautiful granddaughter, who is the apple of his eye and his affections. thanks, mike, for a great deal and great salesmanship and marketing! Linda and Tom Jones-Hawkins

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Thomas Scott Miller's review

Alex and Marty did not hesitate to answer my concerns promptly and accurately. Their quality of service was top-notch and I will definitely do business with MB Hagerstown again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service, very professional

From the time that I stepped out of my wife's SLK into the extremely clean service area I was treated with respect. Adam was great to work with! He was able to get the retractable roof pump (disappointed that it broke after only 5 years however was able to adjust the material cost) and have it installed the next day! We have been happy with every service experience over the past 4 years. A loaner vehicle would have been helpful but we will buy the next MB from MBoH.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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First Service After Purchase

We purchased a certified preowned ML550 and just had our first service completed. The service department at Mercedes-Benz of Hagerstown was just as great and helpful as our sales person who we purchased the vehicle from. We are extremely satisfied with our ML550 and even more happy we have such a great service department to assist us with our needs during ownership. I would highly recommend this dealership as we have been more than satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Guy, competent and very pleasant to work with. Good...

Great Guy, competent and very pleasant to work with. Good luck to you Michael ! I hope to do more business with you in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

We are buying our third Mercedes from this dealership. ...

We are buying our third Mercedes from this dealership. They treat us with courtesy and respect our busy schedule. Their knowledge of the vehicle we are looking for is excellent. Their service is always on time and thorough. We have found their prices to be fair and competitive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

So far.... Wonderful! And now i need more words cause I...

So far.... Wonderful! And now i need more words cause I have to have at least twenty-five. I thought succinct was good, but wordyness gets me through.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Dealership

We have been dealing with Younger Mercedes for 20 years and have seen many positive changes. They are constantly upgrading their service area to make your wait more comfortable. The employees are helpful, competent and friendly and will stand behind the customer 100%. From the gal who answers the phone to the service technicians....top notch in our book!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service review

I purchased this vehicle from this dealership and I have taken my car in for service to this dealership for the past four years and I have always been given excellent service. The car has always been repaired the first time and I have never had to take it back for the same repair. The dealership has always provided a loaner car when needed without any hassles. This dealership is top rate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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