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Mercedes-Benz Of Hagerstown

(3,354 reviews)
Visit Mercedes-Benz Of Hagerstown
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–7:00pm 7:30am–5:30pm
Saturday 8:30am–7:00pm 8:00am–12:00pm
Sunday Closed Closed
2018 state dealer award
View 17 awards
2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 national dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 211-3633 (855) 211-3633
Used (877) 245-2817 (877) 245-2817
Service (888) 737-8984 (888) 737-8984

Reviews

(3,354 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz Of Hagerstown from DealerRater.

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Mike did a great job helping us understand the difference...

Mike did a great job helping us understand the difference between leasing and buying. We had to make a decision between repairing vs. buying / leasing. No high pressure! Just facts and information to help us make a good decision. The whole process was smooth and easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Service

I highly recommend this dealership for their wonderful service. My experience from the beginning is they are friendly and very attentive to the customer's needs. They go above and beyond other dealerships.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Barry was very helpful with my vehicle selection. He...

Barry was very helpful with my vehicle selection. He showed me what was available based on the options I wanted and the year I was interested in. Barry and I worked together on what was best for me for several weeks before I found the right vehicle. We went on several test drives and he was very accommodating and patient with me. After purchasing my vehicle, I left the dealership stressfree and pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Overall Experience was Very Good, Staff was Professional...

Overall Experience was Very Good, Staff was Professional and Efficient. My only issue has to do with the "Detailing" of the Car, which I will speak with the Dealership directly about... I would highly recommend this Dealership to anyone seeking a Vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I am very happy with my SUV. I would purchase another...

I am very happy with my SUV. I would purchase another vehicle from this dealership. Everything was ready to go when I arrived to purchase the car and the buying process went smoothly.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

We were looking for a used Mercedes and Mike Lavrenchik...

We were looking for a used Mercedes and Mike Lavrenchik was our salesman. He was very friendly, very polite, and very knowledgeable. Great sense of humor and the ability to put the customer at ease. The usually unpleasant and sometimes painful experience of buying a used car was actually a relaxing and pleasant experience. Mike was reasonable in the negotiations over the price and did not use the sales techniques that are designed to put the customer at a disadvantage. He stayed after his normal workung hours to complete the sale, which we really appreciate. At the end of the transaction we felt that not only did we acquire a car we really like, but also made a friend in the person of Mike. The business manager was competent, relaxed and informative. He also impressed us with how well he was able take us through the signing of all of the paperwork. All in all, a good experience. Walter and Doloress.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

My experience with Younger Motors (Mercedes Division) was...

My experience with Younger Motors (Mercedes Division) was extremely positive. It involved a fairly complicated transaction where my father was buying a new Mercedes and I was buying his old one. The staff is very friendly and makes you feel welcome and comfortable. Barry London was terricic to work with. He doesn't employ "high pressure" tactics that I have often encountered with other car salesman. Barry is also very knowledgeable when it comes to what he is selling, takes the time to explain things, and goes the extra mile. Overall, a great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I am very pleased with my relationship with MB of...

I am very pleased with my relationship with MB of Hagerstown. The entire establishment is friendly, engaging and helpful. I am very impressed with their attention to detail and their commitment to assisting their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I would like to give special thanks to Wes Whetstone,...

I would like to give special thanks to Wes Whetstone, Sales & Leasing Consultant and Staff of Mercedes-Benz of Hagerstown for leasing our vehicle through your dealer and Mercedes-Benz Finanical Company. We are enjoying the driving experience as much as we enjoyed Wes's help with our leasing needs. Sincerely Bernard West

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Experience at MB of Hagerstown

I would highly recommend this dealership; 5 star service is their mission. My experience with them is that they are friendly, engaging and very attentive to the customer's needs. I continue to be impressed with their attention to detail; from the larger items to the smaller, all of which are important to the buyer. Well done MB of Hagerstown.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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