Mercedes-Benz Of Hagerstown

The sales associate, Mr. Lavrenchik, at the Hagerstown, MD, dealership was very friendly and helpful during my entire visit and purchase of my new car. The entire staff was more than helpful. They made me feel like I was one of the family. I was offered drinks during my visit.

I had a good experience with Michael. He answered all of the questions I had or found a person that had the answer for me. The only problem I have so far is that I cannot transfer those contacts from my Iphone4 to the access list on the 2011 C300. But for the most part I had a good experience.

When I arrived a service adviser was right there to greet me and went over what I had told them my problem was when I made the appointment to make sure it was correct. Was told where the customer lounge was and that there was coffee and donuts available. When the work was completed the service adviser informed me that the work had been completed and what had been done. If I was walking around the show room I was greeted and asked if needed any help or if there were any questions I had. Everybody I encounterd was friendly and helpfull.

Marty Gillions and the service staff in general could not be more helpful, freindly, or accommodating. Hagerstown Mercedes Service Department rates as the best service department I have ever dealt with in my experience, which is almost 50 years. I would recommend them to anyone, even if they bought their car somewhere else.

Adam Himmelwright explained the work to be done thoroughly, called me when another matter developed, and followed up with phone and email contact. He gave an estimate upfront-no surprises. He was courteous and professional throughout and stated how long the work would take. He answered all my questions satisfactorily. He is an outstanding service professional.

I was interested in purchasing a new vehicle for my business and heard about the Mercedes from a friend. Richard went out of his way to accommodate me in finding the vehicle I want in the color that I wanted. His dedication to his job made the decision to purchase my new vehicle and easy one. He has earned my respect for the service given to me and I hope that he continues to do an outstanding job with any customer that may enter his showroom.

Mike was outstanding, the entire Mercedes Benz experience is one that everyone should experience, especially at Mercedes Benz of Hagerstown,MD. Having purchased more vehicles then I can imagine no purchase was anywhere close to this, what a difference a car manufacturer and dealership that cares about their customers make. As a business owner myself I preach to my staff that a sale should not be one interaction with a customer but the first of many interactions if you do the job right. Well Mercedes Benz and Mercedes Benz of Hagertown has just earned a life long customer because they are heads and tails above the rest. Great job Mike, you will be getting more referrals then you ever imagine!

What a dealership, makes everyone feel comfortable & strives for excellence. All individuals add value & are well trained in their products, services & most of all customer service. Andre in Sales, made sure we were familiar with all aspects of the vehicle, its capabilities & addressed every question & concern with confidence & conviction. By far the #1 reason we returned for another Mercedes was Marty Gillons, Service Manager. Marty has a personal care for the customer & service that is unparalleled by other dealerships. He truly listens & understands what the customers needs & wants are. For my next vehicle we will be return to Mercedes Benz of Hagerstown

This was the easiest car buying experience we've ever had. Wes was very knowledgeable, nice and always had time for us. From the manager to the rest of the office staff - they were very nice and helpful also. When it's time to buy a car again - there is no doubt where we will go ! And above all - no pressure. Sandy & John

We have been dealing with Mercedes Benz of Hagerstown for years> We have bought three new cars from them and have always been very happy with sales and service. We have recommended MB of H to many people. Adam, Alex and Mary are always very prompt and friendly and make you feel very comfortable while waiting. Thank you, The Sewells