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Sutliff Volkswagen

(445 reviews)
Visit Sutliff Volkswagen
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–5:00pm
Tuesday 9:00am–6:00pm 7:00am–5:00pm
Wednesday 9:00am–6:00pm 7:00am–5:00pm
Thursday 9:00am–6:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–3:00pm 8:00am–1:00pm
Sunday Closed Closed
New (717) 255-0425 (717) 255-0425
Used (717) 461-7358 (717) 461-7358
Service (717) 461-7440 (717) 461-7440

Reviews

(445 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutliff Volkswagen from DealerRater.

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Came in, wondering what was going on with my car, left,

Came in, wondering what was going on with my car, left, knowing I was repaired and ready for many more enjoyable miles of driving.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Took a bit longer than expected, but I was continually

Took a bit longer than expected, but I was continually updated by multiple staff members, and the recall replacement was finished in a reasonable amount of time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

This is our 5th purchase from Sutliff.

This is our 5th purchase from Sutliff. Excellent service in all areas. Great customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

It's always a pleasure to have Sutliff VW service my car.

It's always a pleasure to have Sutliff VW service my car. Always a good experience; they keep my car on the road. I drive with confidence knowing the car is properly repaired and/or serviced!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Happy with purchase, great customer service and got me in

Happy with purchase, great customer service and got me in and out quickly. Helped me with car transport and would highly recommend. Josh was very helpful in the whole process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

They are great.

They are great. From Mike Grady in Sales to Dave Steinmetz in customer assistance to Tommy in credit. A great and comfortable experience. Dave’s roll in helping understand the new technology of the screen is invaluable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Could not break down labor costs; such as total labor

Could not break down labor costs; such as total labor hours Check out person could not answer labor hours used

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Took the car in for the recall, had a short wait which

Took the car in for the recall, had a short wait which they offered me coffee/tea and returned the car washed ??

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They had my paperwork ready when I arrived.

They had my paperwork ready when I arrived. Explained the work I had requested and finished on time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They are always helpful and communicate well.

They are always helpful and communicate well. They will go back right away Very helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.