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Paul Miller Inc DBA Paul Miller Audi

(2,701 reviews)
Visit Paul Miller Inc DBA Paul Miller Audi
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:30pm
Tuesday 9:00am–8:00pm 7:30am–7:30pm
Wednesday 9:00am–8:00pm 7:30am–7:30pm
Thursday 9:00am–8:00pm 7:30am–7:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:30pm 8:00am–4:30pm
Sunday Closed Closed
2024 state dealer award
View 7 awards
2024 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 553-5019 (888) 553-5019
Used (888) 884-5685 (888) 884-5685
Service (888) 481-0625 (888) 481-0625

Reviews

(2,701 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paul Miller Inc DBA Paul Miller Audi from DealerRater.

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Excellent dealership and service department.

If you are interested in buying or leasing, please see Peter Wendell. He is the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Purchase of 2018 Audi A5

Paul Miller Audi Team was extremely professional and provided a great buying/financing experience. I would like to especially thank Pam Zabitz for her exceptional customer support. She answered my questions past work hours and through the weekend. She went very much above her required support. I greatly appreciated that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Paul Miller AUDI is the best!

I love my AUDI TT Roadster and the service team at Paul Miller AUDI takes loving care of her to keep her running like new! The service team hears me when I speak and works effectively to address any concerns or tweaks I may mention as well as routine maintenance. My service advisor, Lou Berardino, is a good communicator and great at explaining things to me about my car. Everyone at Paul Miller AUDI makes me feel like I am part of the family and that they care.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Sales dept. great, service not so great

This is my third purchase at this dealership since 2007. Three different sales people have all been terrific. I cannot say the same for the service dept.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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Great experience

Had a great experience with Albert Chua and the lease of my new A3. He took the time to answer all of my concerns and I never felt pressured and that he was working to make me happy. I would definitely recommend Albert and PaulMiller Audi in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Love my Audi!

This is my 4th Audi in 15 years. Needless to say, I am a happy Audi customer. Peter Wendell has made each and every lease easy for me and is always prompt in answering any questions I have. The service area staff are always pleasant and the waiting area is very comfortable while waiting for your car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Outstanding

The best. I've shopped at many dealers and this one stands out from all the rest that I've ever been to

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent service from Paul Miller Audi

I recently had 2 service visits to Paul Miller Audi, where I bought my pre-owned 2010 A6. The reason for the first visit was that the engine basically broke down, and it was only at 85k miles. My service specialist Luis Toribio listened carefully to my concerns and researched my history with Paul Miller and my regular service/maintenance visits to the dealership. Luis and the Service Manager (Chris Burke) then spoke with Audi Corporate, who agreed to replace the engine. This did not happen over night and there was a fair amount of investigation into the source of the problems, but needless to say I was thrilled with the decision as well as the level of professionalism, courtesy and respect for the customer. It is very rare nowadays to have your expectations exceeded through great service, but this was one of those occasions. Several weeks later I had to make another stop back to Audi for two unrelated issues. Again, Luis researched the history and he and Chris/team identified the source of problems, the history of complaints on this issue (recorded in the system) and the potential for coverage under extended warranties. It turned out that not all of the issues were covered during the warranty period, but again they were very fair and professional with their explanations and charges/decisions. In both cases, I believe it really helped that I did my service work through the dealership and there was a history of all maintenance/issues related to my car in the system. Thank you gentlemen (and ownership) for the quality of care I received on these recent visits. It's not every day that I take the time to respond to surveys or write a note, but in this case it was totally deserved. I'll definitely highly recommend your dealership to others, and will be back for continuing maintenance ... and when I need a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Peter Wendell/Consummate Professional

Establishing confidence in an auto salesperson to understand your preferences, offer a fair deal and provide support long after the purchases process, can be an unattainable objective in todays marketplace. Peter Wendell of Paul Miller Audi; however, shatters the negative stereotypes and possesses an exceedingly high level of professional integrity. From initial discussions through general maintenance and repairs over the life of the vehicle, Peter is there to offer valuable assistance. Extremely organized and acutely knowledgeable of the nuances of the Audi product line, Peter has offered insights that allowed me to narrow my focus and arrive at decisions that pass the test of time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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75,000 Mile Service / Front Left Wheel Bearings.

Although I'm not to happy with the problem I had with the car, I can tell you that the dealer was spectacular. I will continue using Paul Miller Audi.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.