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Paul Miller Inc DBA Paul Miller Audi

(2,703 reviews)
Visit Paul Miller Inc DBA Paul Miller Audi
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:30pm
Tuesday 9:00am–8:00pm 7:30am–7:30pm
Wednesday 9:00am–8:00pm 7:30am–7:30pm
Thursday 9:00am–8:00pm 7:30am–7:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:30pm 8:00am–4:30pm
Sunday Closed Closed
2024 state dealer award
View 7 awards
2024 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 553-5019 (888) 553-5019
Used (888) 884-5685 (888) 884-5685
Service (888) 481-0625 (888) 481-0625

Reviews

(2,703 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paul Miller Inc DBA Paul Miller Audi from DealerRater.

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The best just keep getting better

I've been a Paul Miller Audi customer for more than 20 years. From the most appropriate sales advice and personal attention to every detail by Peter Wendell who makes each purchase a pure joy, to the consistently superior service chaperoned by Lou Berardino, Stuart Jakobowitz or Natasha Mapp, I have always been completely satisfied. Each time I retrieve my vehicles, they feel like new again. I'm confident that repairs have been properly done and that I may continue to enjoy my Audis long into the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Paul Miller Audi for the past 20 years! Our whole team loves seeing you when you come for a visit!

Great customer service

During a pandemic, Paul Miller Audi and their customer service has been impeccable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your confidence in Paul Miller Audi, and for your business. We are thankful to have you as a customer.

Every employee at Paul Miller Audi in Parssippany is so...

Every employee at Paul Miller Audi in Parssippany is so nice and they truly take the best care of you. I had to take my car in to have my moonroof looked at because it was leaking, and they fixed it and gave me a loaner to use for the week. They sanitized my car before I got it back to ensure safety and cleanliness during the pandemic. I am very pleased with the experience I have at this dealer every time I go. Thanks for always taking care of your customers!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave Paul Miller Audi, this awesome review! We're so happy to hear that our team took such great care of you during your service visit! Our customers will always be our #1 priority!

Helpful

Recently purchased a used car. They weren't pushy. They were easy to get in contact with and communicate and tried to make the process as smooth as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are so happy our Paul Miller Audi team earned your five stars. We look forward to seeing you at your first service appointment!

A Negative Car Purchase Experience

In summary: The Sales Manager just wanted to sell the car with inaccurate numbers. Even after purchasing a vehicle from a luxury car dealership, I could not avoid the stereotypical used car dealership experience. What should have been an exciting day, quickly turned to a stressed and undesirable experience. I would not recommend this dealer to a friend.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My salesman, John Regan was the best. He delivered on...

My salesman, John Regan was the best. He delivered on everything that I asked for. He was also very courteous and well informed, Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

This is what we like to hear, Jaime! We're so happy to hear that John provided an excellent customer service experience during your visit to Paul Miller Audi! We look forward to seeing you again!

I'm happy with the service I received at Paul Miller...

I'm happy with the service I received at Paul Miller Audi. But having to replace the turbo at less than 55,000 miles is a bit hard to swallow. Audi needs to make better quality cars with longer lasting parts.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your honest review of Paul Miller Audi, Angela! Let us know how we can assist you in the future!

Repair service, 2015 Audi A8L By Paul Miller Audi

Repair was successful with the A8L with 4.0T. This problem did not show any signs until the automobile is running for at least 15 to 20 minutes. Lou did a great job with the diagnostic and repair of the problem. Thank You. I am also a customer of Paul Miller BMW in Wayne, NJ.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for trusting Lou at Paul Miller Audi's service department! We look forward to your next visit!

service was done efficiently and everything was clean and...

service was done efficiently and everything was clean and safe. Stuart was very friendly and knowledgeable. All service work was completed and my car was cleaned in and out.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

This is what we like to hear, Joe! Thank you for choosing Paul Miller Audi for all of your automotive needs!

Thank you Stuart

Thank you Stuart for taking care of my recent scheduled service. Very friendly service. Even the young woman who brought my car to me offered me a water bottle before I left.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback about your recent visit to Paul Miller Audi. We're so happy to hear that Stuart made your experience worth it!