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Paul Miller Inc DBA Paul Miller Audi

(2,703 reviews)
Visit Paul Miller Inc DBA Paul Miller Audi
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:30pm
Tuesday 9:00am–8:00pm 7:30am–7:30pm
Wednesday 9:00am–8:00pm 7:30am–7:30pm
Thursday 9:00am–8:00pm 7:30am–7:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:30pm 8:00am–4:30pm
Sunday Closed Closed
2024 state dealer award
View 7 awards
2024 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 553-5019 (888) 553-5019
Used (888) 884-5685 (888) 884-5685
Service (888) 481-0625 (888) 481-0625

Reviews

(2,703 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paul Miller Inc DBA Paul Miller Audi from DealerRater.

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Service

I brought my car there for service and there was a small issue when I was picking it up It ended up being my misunderstanding, but service department manager took care of it regardless Good customer service experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Outstanding sales and Service

I just picked up my third Audi from Paul Miller and continue to be impressed with this dealership. The sales force has tremendous knowledge of and experience with the products. Service staff is extremely helpful and transparent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Excellent service department

Ralph is courteous and professional, doesn't pressure or sell-up repairs. Loaner was beautiful. Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Guy Albanese

Service Rep. Ralph was outstanding! Kept me in the loop throughout the entire process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2019 S5 Sport back 10K Service

Ralph took good care for me and also past Sept. with my 2012 R8 V10 . Great E-Tron Loaner too in getting a taste of Dyson on steroids !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

There service Dept is awful. Check engine light turns...

There service Dept is awful. Check engine light turns into a $2,500 timing chain issue. When you say no thanks, they charge you $165 for the diagnosis and $10 bucks for the gas on the loaner. PM blows. Had the work done locally for $1,500. And the service woman was just rude.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Expert Service . . . at an expert price!

Top notch Audi dealer and service team. Quickly made a same-day appointment, diagnosed issues and provided repair options featuring Audi OEM parts. Had to order parts which took 3 days but was always communicated to about timing. Great experience but at a high price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service

Dave was very accommodating to my needs throughout the day and delivered great service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service by Lou Bernardino!

Lou has been extremely helpful in all our visits for service at Paul Miller. We hope to be able to continue to work with Lou in the future. Thank you!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Fantastic Dealership

I've been bringing my Audi to this dealership since purchasing it there 6 years ago. Their professionalism and high standards, especially from a service perspective, were top notch then and remain there today. That stability and underlying performance is what will retain me as a loyal, satisfied customer. A special shout out to Lou Berardino, who always goes the extra mile.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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