Russ Milne Ford Hours
On behalf of our entire staff, we would like to welcome you and thank you for visiting our website. We offer superior s
ales and service to all! We are committed to serving our valued customers and look forward to working with you, now and in the future.
"ALWAYS YOUR BEST DEAL!"
Read reviews that mention:
Sal makes the buying process painless. He is very attentive to your needs, but won't promise you something just because that's what you want... to hear. What I really liked, though, is only having to meet with Sal. I didn't have to meet all of his managers and repeat everything to them what I had just explained to Sal. I buy from Sal because he is trustworthy and sincere. I also didn't have to pay a doc fee. Apparently dealers have the option whether or not to pass this fee on to their customers. After doing some research, some dealers in the area even charge the maximum that the state of Michigan allows. That just sounds greedy to me. Thank you Sal and Russ Milne for providing an experience that puts the customer first.
Your compliments and kind words mean so much to us and our team, Ian! We love hearing from satisfied customers, as we work incredibly hard each and ev...ery day to ensure that they're given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Russ Milne Team
I made an appointment with them to test drive Mustang 2018 base 5.0 they told me ok. as soon as I arrived, they said " you can't test drive... that type of car I have to purchase first!!!" like I am testing a Bugatti Veyron. They wasted my time and gas with rude customer service, bro it is just ford, that been said not all ford dealers like that only this dealer awful their prices higher than the market they are a rip off I found a better place and they let me test drive whatever I want even they said 2019 and I am about to buy one of them cars very nice treatment
My experience was pleasant. Mark Hoffer was very professional; patient and answered all of my questions. And, I love the fact that I didn't have to spend... hours at the dealership.
We're happy to hear that you found our staff so helpful and pleasant to work with, Krystal! We look forward to your next visit!
Great and Friendly service. Brian Litz is our guy!
Laurie, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If there is anything else we can do to assist yo...u, please let us know! Take care!
Ryan Trayner is the best salesman ever, he helped me find the perfect car.
Horrible experience. Went in for a repair and no one said one word to me. They seen me and proceeded with what they were doing. 30 mins later, someone... finally came over to see what I was there for. Once repair was complete, it was totally different rates and price than what was given to me by three different people. I called and spoke to the service manager and his answer was "well, there's nothing I can do about it" and sat on the phone. I will never go back there. They are very unprofessional and need some customer service training.
Candice, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for ...all of our valued clients. If you'd be willing, our manager would like to speak with you at (888) 709-4768 to discuss ways to improve your experience with Russ Milne Ford moving forward. Thank you for your input, and we hope to hear from you soon.
Excellent customer service, great ford dealership, huge inventory to choose from
Your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!
I came in to have my oil changed and tires rotated. The service advisor helping me, Doug Jourey, was nothing but friendly. He thoroughly explained the... services my vehicle required in a way I could understand. They were very busy, but still had my car to me within 75 minutes!
The service person was very professional and friendly. He told me the approximate wait and it turned out to be slightly shorter. Very nice waiting area.... Overall a good experience.
Great service. Very quick. Ask for a ride home. Car was ready in less the 4 hours.
Kathy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else ...we can do to assist you, please let us know! Take care!