Rectangle 48
Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 9:00 PM

Russ Milne Ford Hours

Sales

Monday

8:30 AM - 9:00 PM

Tuesday

8:30 AM - 6:00 PM

Wednesday

8:30 AM - 6:00 PM

Thursday

8:30 AM - 9:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

Closed

Sunday

Closed

Service

Monday

7:00 AM - 9:00 PM

Tuesday

7:00 AM - 9:00 PM

Wednesday

7:00 AM - 9:00 PM

Thursday

7:00 AM - 9:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2007

On behalf of our entire staff, we would like to welcome you and thank you for visiting our website. We offer superior s

...

ales and service to all! We are committed to serving our valued customers and look forward to working with you, now and in the future.

"ALWAYS YOUR BEST DEAL!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
845 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 27, 2018

    Sal makes the buying process painless. He is very attentive to your needs, but won't promise you something just because that's what you want... to hear. What I really liked, though, is only having to meet with Sal. I didn't have to meet all of his managers and repeat everything to them what I had just explained to Sal. I buy from Sal because he is trustworthy and sincere. I also didn't have to pay a doc fee. Apparently dealers have the option whether or not to pass this fee on to their customers. After doing some research, some dealers in the area even charge the maximum that the state of Michigan allows. That just sounds greedy to me. Thank you Sal and Russ Milne for providing an experience that puts the customer first.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your compliments and kind words mean so much to us and our team, Ian! We love hearing from satisfied customers, as we work incredibly hard each and ev...ery day to ensure that they're given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Russ Milne Team

  • 1.0 out of 5
    July 22, 2018

    I made an appointment with them to test drive Mustang 2018 base 5.0 they told me ok. as soon as I arrived, they said " you can't test drive... that type of car I have to purchase first!!!" like I am testing a Bugatti Veyron. They wasted my time and gas with rude customer service, bro it is just ford, that been said not all ford dealers like that only this dealer awful their prices higher than the market they are a rip off I found a better place and they let me test drive whatever I want even they said 2019 and I am about to buy one of them cars very nice treatment

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • October 9, 2016

    My experience was pleasant. Mark Hoffer was very professional; patient and answered all of my questions. And, I love the fact that I didn't have to spend... hours at the dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy to hear that you found our staff so helpful and pleasant to work with, Krystal! We look forward to your next visit!

  • 5.0 out of 5
    January 18, 2017

    Great and Friendly service. Brian Litz is our guy!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Laurie, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If there is anything else we can do to assist yo...u, please let us know! Take care!

  • 5.0 out of 5
    January 14, 2017

    Ryan Trayner is the best salesman ever, he helped me find the perfect car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 11, 2017

    Horrible experience. Went in for a repair and no one said one word to me. They seen me and proceeded with what they were doing. 30 mins later, someone... finally came over to see what I was there for. Once repair was complete, it was totally different rates and price than what was given to me by three different people. I called and spoke to the service manager and his answer was "well, there's nothing I can do about it" and sat on the phone. I will never go back there. They are very unprofessional and need some customer service training.

    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Candice, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for ...all of our valued clients. If you'd be willing, our manager would like to speak with you at (888) 709-4768 to discuss ways to improve your experience with Russ Milne Ford moving forward. Thank you for your input, and we hope to hear from you soon.

  • 5.0 out of 5
    January 9, 2017

    Excellent customer service, great ford dealership, huge inventory to choose from

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    January 5, 2017

    I came in to have my oil changed and tires rotated. The service advisor helping me, Doug Jourey, was nothing but friendly. He thoroughly explained the... services my vehicle required in a way I could understand. They were very busy, but still had my car to me within 75 minutes!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 2, 2017

    The service person was very professional and friendly. He told me the approximate wait and it turned out to be slightly shorter. Very nice waiting area.... Overall a good experience.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 30, 2016

    Great service. Very quick. Ask for a ride home. Car was ready in less the 4 hours.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kathy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else ...we can do to assist you, please let us know! Take care!

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Russ Milne Ford

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