Russ Milne Ford

3.9
(1,276 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday Closed Closed
Sunday Closed Closed

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New (866) 455-3942 (866) 455-3942
Used (888) 409-7364 (888) 409-7364
Service (586) 630-4169 (586) 630-4169

Inventory

See all 724 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since April 2007.
On behalf of our entire staff we would like to welcome you and thank you for visiting our website. We offer superior sales and service to all! We are committed to serving our valued customers and look forward to working with you now and in the future.
ALWAYS YOUR BEST DEAL!

Service center

Phone number (586) 630-4169

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

3.9
(1,276 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Milne Ford from DealerRater.

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1.0

Took my Ford Edge in for an oil change.

Took my Ford Edge in for an oil change. The technician who took the car was ok but when I walk into the waiting area everyone else acted as if I was invisible. How do you look someone in the eye and not speak? The oil change didn’t take long but upon reading the repair papers, it stated that they told me about the low brake pad condition and I said that I would wait. Well they didn’t tell me that and I never said I’d wait. I told them that I would change my own air cabin filter. I only stay 6 miles from this dealership but from now on I’ll travel much farther away to another dealer who appreciates my business. Date of service was 1-18-2024

1.0

Took my Ford Edge in for an oil change.

Took my Ford Edge in for an oil change. The technician who took the car was ok but when I walk into the waiting area everyone else acted as if I was invisible. How do you look someone in the eye and not speak? The oil change didn’t take long but upon reading the repair papers, it stated that they told me about the low brake pad condition and I said that I would wait. Well they didn’t tell me that and I never said I’d wait. I told them that I would change my own air cabin filter. I only stay 6 miles from this dealership but from now on I’ll travel much farther away to another dealer who appreciates my business. Date of service was 1-18-2024

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Russ Milne Ford Team

Consumer response

Unfortunately after my past experience, I wouldn’t feel comfortable with your technicians working on my vehicle.. I would only like for you to reemphasize the importance of good customer service to your techs. This experience has left a very bad taste in my mouth. Thank you for your response.

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5.0

Doug from the service center is great got me in right

Doug from the service center is great got me in right away and solved a problem another dealership could not and it Sav’s my trip!

5.0

Doug from the service center is great got me in right

Doug from the service center is great got me in right away and solved a problem another dealership could not and it Sav’s my trip!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Doug does for Russ Milne Ford and our customers. Hope to see you again soon! Sincerely, The Russ Milne Ford Team

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1.0

Sad way to treat customers!

Sad way to treat customers! $4,000 over msrp and calling it market adjustment for a super duty truck. My next step is to contact Ford Motor Company.

1.0

Sad way to treat customers!

Sad way to treat customers! $4,000 over msrp and calling it market adjustment for a super duty truck. My next step is to contact Ford Motor Company.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We will occasionally adjust prices to the market on vehicles that are in very short supply, such as a Super Duty. If you would like to order one and wait one or two years for it, we would sell it to you at MSRP. William Cate Sales Manager Russ Milne Ford

Consumer response

Sad you would take advantage of people for $4,000 just because it’s in short supply. Reputable dealers do not gouge customers. There are plenty of dealers who do not do this. Due to your attitude, I would never buy from you or recommend you to anyone

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5.0

I had a tough situation and my salesperson Linda was

I had a tough situation and my salesperson Linda was very compassionate and understanding. She worked hard to be able to get me in a new lease vehicle. Very thankful for the great experience I had with her.

5.0

I had a tough situation and my salesperson Linda was

I had a tough situation and my salesperson Linda was very compassionate and understanding. She worked hard to be able to get me in a new lease vehicle. Very thankful for the great experience I had with her.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Russ Milne Ford Team

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1.0

Who is driving my truck?

Ordered a new truck in October 2022. The vehicle arrived some time in April/May. Not exactly sure when because of the lack of communication. I test drove my truck and submitted an application. Knew there was no issue being that it is the 11th Ford in a row I have leased. But instead of picking up the truck I custom ordered, someone at the dealership decided to demo the truck and I now I have to wait for them to put 500 miles on it. The salesman doesnt call back and nobody will tell me why I have to take a truck with 500 miles on it. If I could find the same truck at another dealer, I would go buy that one. Very disappointed. Should have stuck with my original dealer.

1.0

Who is driving my truck?

Ordered a new truck in October 2022. The vehicle arrived some time in April/May. Not exactly sure when because of the lack of communication. I test drove my truck and submitted an application. Knew there was no issue being that it is the 11th Ford in a row I have leased. But instead of picking up the truck I custom ordered, someone at the dealership decided to demo the truck and I now I have to wait for them to put 500 miles on it. The salesman doesnt call back and nobody will tell me why I have to take a truck with 500 miles on it. If I could find the same truck at another dealer, I would go buy that one. Very disappointed. Should have stuck with my original dealer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Customer satisfaction is one of our main priorities, and it seems as if we fell short during your most recent visit with us. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff can do to fix your experience, please do not hesitate to reach out to us directly. Sincerely, The Russ Milne Ford Team

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5.0

Why I love Russ Milne

My first Ford I purchased from Russ Milne, 1967 Fairlane GTA. Loved that car. The salesman at that time was “Doc” Wilson. We have been dealing with Kellie Kraemer for many years now and we love her ♥️ We followed her from a different dealer. We would follow her anywhere. Her husband and son are always mosthelpful also. Thank You Kellie for being the best Barbara and Randy Frank

5.0

Why I love Russ Milne

My first Ford I purchased from Russ Milne, 1967 Fairlane GTA. Loved that car. The salesman at that time was “Doc” Wilson. We have been dealing with Kellie Kraemer for many years now and we love her ♥️ We followed her from a different dealer. We would follow her anywhere. Her husband and son are always mosthelpful also. Thank You Kellie for being the best Barbara and Randy Frank

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the wonderful review, Barbara! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Russ Milne Ford Team

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1.0

I got a different tech the last time I was there and the

I got a different tech the last time I was there and the service went from great to terrible! After contacting the service manager with a condescending attitude, he gave me half off of the service fee. When the car was brought back to me it had no air, worked when I took it in, told me that it would cost $360 to "diagnose" the problem. I took it down the road and the diagnosis was made, sensor was replaced and no attitude for $175! Just WOW! Trying to get the money back that they gave me a break on obviously!! Beware of the service department and check the price for repair at other places before you get ripped off!

1.0

I got a different tech the last time I was there and the

I got a different tech the last time I was there and the service went from great to terrible! After contacting the service manager with a condescending attitude, he gave me half off of the service fee. When the car was brought back to me it had no air, worked when I took it in, told me that it would cost $360 to "diagnose" the problem. I took it down the road and the diagnosis was made, sensor was replaced and no attitude for $175! Just WOW! Trying to get the money back that they gave me a break on obviously!! Beware of the service department and check the price for repair at other places before you get ripped off!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your recent experience at Russ Milne Ford. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. Sincerely, The Russ Milne Ford Team

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1.0

Worse experience I have had.

Worse experience I have had... Russ Milne jr is as condescending as they come... I went in looking to trade my car and buy an used or lease a new truck.. he belittled and me basically called me a lier and never even called back with a trade in value.. said he has been selling cars longer then I have been alive.. I am 40 years old.. he is 50!! What a joke.. I went in to Rochester did a trade-in leased a brand new lariat - (phenomenal customer service there). I own 5 different businesses including one right across from his dealership.. he didn't bother to ask any relevant question.. I will never do business with them.. and would not recommend to anyone.

1.0

Worse experience I have had.

Worse experience I have had... Russ Milne jr is as condescending as they come... I went in looking to trade my car and buy an used or lease a new truck.. he belittled and me basically called me a lier and never even called back with a trade in value.. said he has been selling cars longer then I have been alive.. I am 40 years old.. he is 50!! What a joke.. I went in to Rochester did a trade-in leased a brand new lariat - (phenomenal customer service there). I own 5 different businesses including one right across from his dealership.. he didn't bother to ask any relevant question.. I will never do business with them.. and would not recommend to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We acknowledge your review and are currently looking into the events you’ve detailed.

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5.0

My salesperson was friendly and helpful.

My salesperson was friendly and helpful. Quick to respond to my questions. Not pushy at all. Helped me find the best car for me.

5.0

My salesperson was friendly and helpful.

My salesperson was friendly and helpful. Quick to respond to my questions. Not pushy at all. Helped me find the best car for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, The Russ Milne Ford Team

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5.0

Kellie was very helpful in finding me the right car & she

Kellie was very helpful in finding me the right car & she showed me how to set up my phone with the car.

5.0

Kellie was very helpful in finding me the right car & she

Kellie was very helpful in finding me the right car & she showed me how to set up my phone with the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with Kellie. Please let us know if we can help you with anything else. Sincerely, The Russ Milne Ford Team

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