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Unacceptable behavior from service department
My recent experience with the service department was awful. I had to return my truck to the service department after a recent repair that they had performed. The repair was not completed correctly the first time and needed to be repaired correctly. We made an appointment and dropped the truck off. The service advisor Chris said the truck would be looked at that day. Today after the truck has been parked in the parking lot for four days I went into the service department to ask about the timing of the repair. I was told today that it is first come first serve and I would have to wait my turn. Normally I would understand this but since this is a return visit for a repair that was done incorrectly and I had to wait my turn the first time it was “repaired” I didn’t understand why I was placed at the back of the line and why they would schedule an appointment when they had no intention of looking at the truck. This is when the discussion took a very unprofessional turn. After I asked the question Chris from service asked me if he needed to repeat his previous response slower so I could understand it. That is when I decided my company would never do business with Russ Milne again. The lack of professionalism by Chris from service is unacceptable and clearly is acceptable within the Russ Milne organization as several other service writers were present when he said that.
My New Ford F150
My Ford F 150 came in, Thanks to Kellie Kraemer for her watching for it to arrive , More than Happy and pleased of customer service at Russ Milne , Thank you ! Merry Christmas and Happy New Year
Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. With excellent fuel economy, passenger room, and a comfortable ride the Ford F150 is an excellent choice that I'm sure you'll enjoy. We look forward to working with you or anyone you might send our way in the future. Sincerely, The Russ Milne Ford Team
Worth the long wait on the full size Bronco Look forward
Worth the long wait on the full size Bronco Look forward to many vehicles in the future with the Russ Milne team
Thanks for this awesome review! Sincerely, The Russ Milne Ford Team
I had the same issue as many people have with
I had the same issue as many people have with astronomical charges to look at the vehicle for repair and the charges didn't even go towards repair costs. This really set back our family when we were experiencing financial hardship but they didn't care one bit. On top of that they charged us more than average for parts and labor.
Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Russ Milne Ford Team
I have contacted you when this first happened and your team told me that the charges are correct and that is how they charge customers. You may want to discuss this with your service team and get back to me ehen you have a particular person in mind when responding to negative feedback.
Rip off Over charges for repairs 145.
Rip off Over charges for repairs 145.00 just to look at it and not put it towards the repairs. I worked for Fords for 31 years. I’m going to by a Honda next time. I’ll never return
Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Russ Milne Ford Team
I really love Linda.
I really love Linda. She’s the best! I’ve been getting my cars from her for a long time and she’s always great to work with.
Thank you for your loyalty to our dealership and for taking the time to write this review. Linda’s sales excellence is always consistent, and I’m glad your experience with her supports that. We aim to turn every person that visits us into a repeat customer. Sincerely, The Russ Milne Ford Team
The staff are friendly and helpful.
The staff are friendly and helpful. My sales representative was informative and listened to what I said and needed. The building is clean and well kept.
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Russ Milne Ford Team
I have been going to Russ Milne for 15 + years and
I have been going to Russ Milne for 15 + years and working with Linda Flynn. I have been treated like family from day one and recommend both the dealer and Linda to family and friends!
Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Russ Milne Ford Team
I have been leasing my vehicles from Russ Milne Ford
I have been leasing my vehicles from Russ Milne Ford since 2017. Great service as always. Linda was my salesperson and she was very kind and professional. My Escape was ordered in March and shipped in June, exactly the timing as Linda said it would be. Thank you Linda
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Russ Milne Ford Team
Jim Lutsey provided excellent customer service, he made
Jim Lutsey provided excellent customer service, he made the process seemless, and I didn't sit around the dealership for hours.
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Russ Milne Ford Team