Reviews
Great Service
I had an appointment to have my car in for routine service. There were a few additional issues that I wanted checked out. Herb was professional and explained what the tech had found in regards to my concerns. Once again exceptional customer service from the service team at Ingersoll.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your review! We're happy to hear that you enjoyed the service you received! We thank you for choosing us for your routine service, and we hope that your car is running great! Let us know if we can help with anything else. Sincerely,John Juraska- Service Manager
Well run service department
The service assistant assigned to me was very professional and on top of her job. She seemed to go out of her way to keep her customers aware of the status of their repairs and how much time until the work was finished
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're happy to hear that our team member was professional and on top of her work! We are glad that you enjoyed working with her, and that you are happy with the quality of work. Please let us know if there's anything else we can do for you. Sincerely,John Juraska- Service Manager
FABULOUS BUYING EXPERIENCE AT INGERSOLL AUTOMOTIVE
We had an exceptional experience with Morgan, He was extremely diligent, and patient with us AND he found the needle in the haystack to satisfy our needs, Our relationship with your dealership goes back to the vehicles we purchased at Danbury Cadillac. You have provided our 2 vehicles with wonderful service and we look forward to continuing our relationship. Thank you for Morgan! Andrea Haas & Sebastian Miraglia
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind review! We are pleased to hear that you enjoyed working with Morgan, and that he was able to find you the vehicle you were looking for! We thank you for being a loyal customer and coming to us for your vehicle needs. We truly appreciate your business! Please let us know if we can help with anything else! Sincerely,Shep Labree, shep.labree@ingersollauto.com, 203-730-5766
Good people who really, really care.
The service department performed incredibly well under extreme winter construction conditions, every question was responded to with in-depth research and an intelligent answer. It's like visiting an old friend who is always glad to see you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your kind review of our service team, Jeffrey! We truly do enjoy working with our guests, and we consider them part of the family. It's great to hear that our team always provides you with in- depth answers, and we thank you for keeping us on our toes! Please let us know if there's anything else we can help you with. Sincerely,John Juraska- Service Manager
Fast, Friendly and Efficient Service!
My son needed snow tires on his car on very short notice. The dealership acquired the tires by noon, had them on the car while we waited and we were out in a few hours.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your review! We're glad that our team was able to get your son snow tires quickly, and that you were out in a few hours! We always try to help our guests as quickly as possible, and we thank you and your son for stopping in to work with us! Enjoy the new snow tires! Sincerely, John Juraska- Service Manager
OUR FIRST LEASING EXPERIENCE
We are more than satisfied with the patience that Nick and Armond showed us in the selection of our Terrain. They are to be commended for their professionalism in procuring our leasing contract and final signing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It's great to hear that you're happy with your experience! We're glad that Nick and Armond were patient with you during your selection of your Terrain. We thank you for coming to us for your purchase, and we hope you are loving your new vehicle! Please don't hesitate to ask if you have any further questions! Sincerely, Shep Labree, shep.labree@ingersollauto.com, 203-730-5766
Fantastic Service
We are thrilled with our new Acadia!! The staff at Ingersoll couldn't have been more hospitable and courteous!! We really enjoyed working with Aron and Vincent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad that you like your new Acadia! It's a great vehicle packed with excellent features! We're happy that Aron and Vincent were great to work with, and we thank you for your business! Please let us know if there's anything else we can help you with! Sincerely,Shep Labree, shep.labree@ingersollauto.com, 203-730-5766
moving to Mercedes
Honestly, I think that Ingersoll does a great job but my next car will be a Mercedes because throughout the life of the car beyond expiration of the warranty...Mercedes will do complimentary services such as replacing the key fob battery free of charge instead of charging $113 to get into my car. Cadillacs "normal" maintenance is very labor intensive. Some service should just be complimentary after spending $716.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dawn, thank you for your feedback. We're sorry to hear that you aren't completely satisfied with your visit. We always strive to provide excellent service, and we're sorry that you are unhappy with your experience. We would like to discuss the situation further, and we encourage you to contact us. Sincerely,John Juraska- Service Manager
Great service friendly environment!
Torrey was excellent ! Great product knowledge and very personal! Being in the retail industry myself I would hire Torrey as a Sales Manager in a heartbeat!Also Armand the Sales Manager checked in on us several times throughout the entire transaction to ensure everything went smoothly !
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It's wonderful to hear that Torrey and Armand took good care of you. It's important to us that our guests drive away happy, and we're glad this was the case for you! We appreciate you taking the time to write us such a great review. Please let us know if there's anything else we can help you with! Sincerely, Shep Labree, shep.labree@ingersollauto.com, 203-730-5766
Ingersoll's Service Dept.- A step above them all!!
We had an incident where 2 of my tires blew out and one of the rims were damaged. At the time we leased the vehicle, we took out insurance on the tires and rims. My wife called Ingersoll, who took care of picking up the truck, handled all the claims on it. They only thing we had to do was pick up the vehicle and it ended up costing us nothing. Great job from all the service people involved. We truly appreciate it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're sorry to hear that your tires blew out in the first place, but glad to know that our team took good care of you. We truly care about our guests and we're willing to go the extra mile to make sure everything is taken care of. Thank you for coming to us for your service, and we hope your vehicle is driving great! Let us know is we can help with anything else! Sincerely, John Juraska- Service Manager