Reviews
The staff I worked with was friendly, fun, and
The staff I worked with was friendly, fun, and professional! I Appreciate the time, patience, and help given by Vlad, Adam, and Dan with my vehicle purchase. I’m a long time Ford fan and know what I prefer on my vehicle. They worked together to accommodate what l was looking for from the model, the exact trim, and color that l wanted including the price.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The sales rep was nice to deal with.
The sales rep was nice to deal with... He was knowledgeable and kind. However, when the vehicle was delivered I was disappointed... the front bumper was bent and this was not brought to my attention before I bought the vehicle.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are disappointed to hear that you did not have a more positive experience with us at AutoNation Ford Westlake. We'd like the opportunity to turn your experience around. Please reach out to us at (440) 296-3019 at your earliest convenience to discuss how we can turn this experience into a positive one.
I've been going to this dealership for years and I
I've been going to this dealership for years and I wouldn't go anywhere else. They do great and reliable work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Fast and efficient service for the fleet vehicles.
Fast and efficient service for the fleet vehicles. Came in for oil change but technician saw issue with the rear shocks, which were replaced under warranty. Jordan always takes good care of me when I bring in the fleet vehicles.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to hear you had such a positive experience with us, Rick! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Danielle was extremely professional, courteous and
Danielle was extremely professional, courteous and informative. She kept me 'in the loop' every step of the way. The work was completed 'on time' and my vehicle was ready 'as promised'. I highly recommend this Service Department for all your vehicle needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Ford Westlake and we hope to be of service again in the future.
Auto Nation Westlake has tremendous staff, especially
Auto Nation Westlake has tremendous staff, especially Pete Murray. He regularly checked in throughout the process and was pleasant to work with in all of my interactions with him. Very personable and effective.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Efficient polite nice waiting area had efficient Ford
Efficient polite nice waiting area had efficient Ford Escape service 😎 thanks for your dealerships service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Barleylen, thank you so much for your positive comments about AutoNation Ford Westlake! If you need more help, our team is available to talk -- safe travels!
I am actually eager to have this opportunity, because I
I am actually eager to have this opportunity, because I just moments ago finished an email to a daughter strongly recommending both AutoNation Westlake and sales rep Mark for an amazingly easy, pleasant, helpful and personable experience. It was evident Mark, Anthony and doubtlessly several others behind the scenes were extending themselves to make me happy and create for me a pleasurable, successful and enjoyable car-shopping adventure. I am happy, grateful, impressed and converted from one who'd heretofore dreaded dealerships into a vocal advocate for your establishment and those who'd assisted me, And they did so at a time of distress, urgency and irritation---making it all the more appreciated. Thanks again to everyone.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Westlake! Drive safe, and we'll see you on the road.
Had to get Key fobs programed and an oil change .
Had to get Key fobs programed and an oil change . They as part of there service did a safety review of my car . They found some potential safety issues which I will be getting fixed next week .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Service was everything was fast, friendly with great
Service was everything was fast, friendly with great service. I will be back for sure!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
