Reviews
best dealership around very happy with the service and
best dealership around very happy with the service and very happy with my purchase of a 2023 Explorer
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Danielle in Service went above and beyond with her
Danielle in Service went above and beyond with her communication and by grouping service specials together to save me some money.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
The only thing that raised concern was that I was told I
The only thing that raised concern was that I was told I needed both rear and front brakes replaced. My rear brakes were replaced a year ago and above 4". In the past a service that was not needed has never been suggested. If it wasn't for my stepdad being a car mechanic (geographically 2 hours away), I would been really concerned since they were replaced a year ago. Anything under 4", it should be considered.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. We would like the opportunity to address your concerns. Please reach out to us directly at (440) 296-3019 when you have a chance. Thank you, and we look forward to hearing from you.
We enjoyed the great customer service and friendliness of
We enjoyed the great customer service and friendliness of the Dealership. Denise and Lauren were excellent. They were knowledgeable about the Ford Maverick. Denise was very thorough when explaining all of features of the truck. As we walked into the Dealership we noticed a very relaxed atmosphere and it continued throughout the whole buying process. We will definitely recommend the Dealership to our friends. Jim and Barbara
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Jim, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
The customer service provided at the Dealership was
The customer service provided at the Dealership was excellent. The Representative was courteous and professional. She provided updates and fully explained what was needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
2023 Mach-E Purchase
The whole buying process starting with an online inquiry was very smooth and professional. They did a great job of making me feel welcome and never pressuring me into anything I wasn?t interested in, and were able to answer any questions I had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Kyle, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Best Service I have ever had
Best experience buying a car - the customer service far outweighed my expectations- being an out of state buyer I wasn?t sure how the process would go. But Mark and Lauren were on top of every detail to make the whole transaction flawless. I can?t thank them enough for their exceptional service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Rena, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Richard Randolph
I had a scheduled oil change and was completed in a timely manner. All personnel were courteous and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are pleased to hear you had such a positive experience with us, Richard! Drive safe, and we'll see you on the road.
RepairService
AutoNation in Westlake always provides great service to the vehicle and has great customer service. I would not go anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are pleased to hear you had such a positive experience with us, Ann! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
I can't thank Nate and John enough, they made the whole
I can't thank Nate and John enough, they made the whole buying experience fast and easy. they were able to locate three vehicles to purchase in no time and made sure that all my needs were covered.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!