Reviews
Always fast and informative!
Always fast and informative! Ashley is awesome she keeps you updated and is very personable it's always a great experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Gina, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Westlake. Drive safe, and we'll see you on the road.
Service issue
Service advisor advisor rate 1 on 1-5 scale. Met with Service Director (Harrison Lyons) to resolve issues and left completely satisfied with his handling of the situation. He truly showed care and concern resolving my issues.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello John , thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Leasing a car at Autonation Ford Westlake Ohio
The sales staff at Autonation Ford Westlake Ohio were ALL great to work with!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello John, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great service.
Great service. Very friendly and personable employees. Communicated well prior to the appointment and post service to ensure smooth process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Sub par service
Had our new bronco serviced. Scheduled an appointment well ahead of time, turns out a recall was in place and they didn't have the part, so they ordered it, which delayed getting the car back. They should have pre ordered the part knowing I had the bronco scheduled for unrelated service. I also asked for a car wash before the vehicle was returned to me, something you shouldn't have to ask for on a 60k vehicle. The was was not done nor was the interior vacuumed.
- Customer service 3.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Rachel, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (440) 296-3019. We hope to hear from you.
5000 miles check up
My repairs were done in a timely manner, even though they were down on the technicians.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mary, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent customer service.
Excellent customer service. Service department very helpful. We have good experience buying used cars here. We have purchased 3 used cars at this location, and one at Autonation Ford Amherst. Both locations great places to buy cars.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Purchasing my new Ford Explorer was a great experience!
Purchasing my new Ford Explorer was a great experience!! Vlad was amazing in taking the time to show me all the features and how they work, the finance person Anthony was really helpful and made sure to explain things thoroughly and the sales manager was constantly checking in and making sure my service was top of the line!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Westlake! Don't hesitate to call us if you ever need anything. Be safe on the road!
I’ve used Autonation for my last three leases and now
I’ve used Autonation for my last three leases and now I’ve bought out my last lease. I’m always happy with their team.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
regarding the service dept.
regarding the service dept. Their were no delays at the time of my appointment. The service department set up a technician to discuss my issues and acted on the issues immediately. The technician after the review and test drive of my vehicle discussed the results with the service manager and decided on the best options going forward. The option going forward required Ford Service to determine the next course of action. That result was a failure, Ford refused the authorization to resolve my issue. The service department has no recourse to resolve my issue. MY statement: Do not purchase a Ford Explorer 2022 SUV Platinum.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Mak, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (440) 296-3019 to discuss what we can do to help.