Reviews
Excellent service and sales departments.
Excellent service and sales departments. Knowledgeable and friendly. Would recommend to anyone looking to buy or need servic
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Ford Westlake and we hope to be of service again in the future.
Service
customer service was excellent. Repair took a little longer than expected, and loaner cars were not available. Staff was polite and repairs were done correctly
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kristi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil Change
Received great customer service from Ashley Langlois in the service department. Just went in for an oil change and she genuinely cared and was very friendly. Definitely will keep going to the dealership for my oil changes.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi William, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
The actual service has always been good but iv noticed a
The actual service has always been good but iv noticed a decline in the staffs care for customer support. Maybe I got a bad apple but I hesitate to return anymore just so I don't have to deal with long wait times and not getting notified when my vehicle was ready, along with other issues.
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- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (440) 296-3019. We hope to hear from you.
Service
Great service and staff. Waiting area in the service area could be improved
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Paul, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
I took my son because I wanted to buy a car for my
I took my son because I wanted to buy a car for my granddaughter for her birthday. This salesman let us look alone, we test drove a couple and THEN asked for his help. He never gave us any pressure to buy. He answered our questions and started the financial process for us then took us to the financial person. He made everything very easy for me. To say I am thrilled with a new monthly payment would be a lie but I am thrilled with the treatment I received as a senior, handicapped, buyer at AutoNation Westlake.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Vickie, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Ford escape repair
Jordan was very good at explaining all of the ins and outs of the car and what needed to be done and he was very good at contacting me explaining how the process should continue
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi David, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Westlake! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Customer Service
Danny Coffey was great to work with! Trade process was super streamlined. Overall great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Katherine, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Westlake. If you ever need help, just give us a call. Happy motoring!
Ratings
Everyone was very courteous, friendly and knowledgeable. Services were done in a very timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Teresa, we set high expectations for ourselves so it?s gratifying to hear you had a positive experience with us. Drive safe, and we'll see you on the road.
Great experience, top notch place, professional and
Great experience, top notch place, professional and courteous. Highly recommended. Danny my sales person and the finance manager were helpful and the entire process was smooth and fast.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Dan, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!