AutoNation Ford Westlake

Truly amazing experience, did recent service . The stuff is above and beyond truly outstanding service

Great service, and friendly staff! Whenever I need car repairs, I always leave with confidence that the job was done right!

Bought a first car for our daughter…excellent hassle free service, knowledgeable professionals, great inventory.

Very clean dealer ship. Great customer service! Dylan Clark, thank you!

Glad to find this dealer for service. When we are in the market for a vehicle we will come here.

Very friendly professional and helpful with all of my questions and concerns about my purchase

was there to comply with recall! all personnel are courteous and helpful !repair was accomplished in timely manner! no hassles at all! this is the second recall taken care of by dealership! this is fifth car purchased from this dealer! very happy with service!

This dealership is very helpful. From the time I bought my truck through the service they have provided. They sometimes have trouble getting parts, but that is not their fault. However, they are always friendly and helpful.

Terrible experience. Made service appointment for defective tailgate latch on F-150. Received recall for tailgates opening on their own. It did that and then stopped opening at all. Their scheduling department informed me that everything was covered at no cost and that they had my VIN number and would order in the parts and have them at the Steelership for the repair. Received a text and then a call asking me why I brought the truck in for repair. Then was told there would be a $150 mandatory diagnostic charge, then they wanted over $560 plus tax because the part required was not included in the recall. WTH. Told them not to do any work on my truck. Would be picking it up and was informed again about having to pay the $150 plus tax diagnostic charge. Told them that I was lied to and would not be paying them anything. They listened to the recording of my conversation during the service scheduling and realized I was lied to and decided not to charge. Ashley did a great job in helping to resolve the nightmare. 5 stars to Ashley! Brought the truck home and purchased the required OEM part online delivered in 24 hours for $64. NEVER go to any Steelership unless it's under warranty and then check their work to confirm it was performed properly! They should have compensated me for the aggravation and wasted time. Took me less than 30 minutes to complete the repair.

Great Best Ford in northeast Ohio I wish I would?ve bought my vehicle from them