Reviews
Service
Great service and follow up. I will use them in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ken, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
The service department does an excellent job.
The service department does an excellent job. But I had a bad experience with the sales department in 2021. Will not again lease my next car from the sales department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we are deeply disappointed by your experience at AutoNation Ford Westlake. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (440) 296-3019 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
This is a good shop.
This is a good shop. Lots of new people but they are working hard to learn the job. They are working to make customer service and quality work priorities
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Westlake. We appreciate your recommendation of AutoNation Ford Westlake and we hope to be of service again in the future. Drive safe, and we'll see you on the road.
One of the best dealerships I’ve ever had the pleasure of
One of the best dealerships I’ve ever had the pleasure of dealing with. Being from the area and recently moving to Kentucky the automation dealerships in this area around Cleveland Ohio are some of the absolute best I’ve ever had to deal with. Jordan specifically at the Westlake dealership is great to deal with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Brett, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Amazing service and people Fast
Amazing service and people Fast service Accommodating Absolutely enjoyed the entire experience Would recommend to everyone
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great dealership
Very pleased with the service I always receive. Very professional ad knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Penny, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
For 2016 Focus
Had to get my 35,000 mile service for Focus. I was really happy that they took the time to walk me through what was priority and what could be held off. It's running great, and I have going there for almost seven years.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Erich, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Westlake. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Took my car in for service, service was fine, but I had a
Took my car in for service, service was fine, but I had a question later that day, and I called for three days trying to get a hold of my service rep. It took calling the manager to get a call back from rep. Also asked the manager for a call back which I never received.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we are deeply disappointed by your experience at AutoNation Ford Westlake. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (440) 296-3019 to discuss what we can do to help.
AutoNation in Westlake is perfectly located between both
AutoNation in Westlake is perfectly located between both I-90 & I-480, so no matter my location, I can get to them efficiently for all of my service needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jenni, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Been buying and leasing cars and trucks for many years
Been buying and leasing cars and trucks for many years service always good lot of good cars
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!