Reviews
Thank you everything went good y’all help so I could stay
Thank you everything went good y’all help so I could stay in my price range
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Great Service
I brought my 2016 Escape in for a recall. The service was great as usual, with no problems.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, We appreciate you taking the time to leave us a response! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service
Always have been satisfied with the service and working with the staff at Autonation!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Courteous friendly staff with a clean service department,
Courteous friendly staff with a clean service department, repairs were completed earlier then expected, will be back,
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Recall repair
I brought my Focus in for a recall. Although it was very difficult to reach my service person. When I did reach her, she was very helpful. The work was done while I waited and I was on my way quickly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Bill, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Consistently good service
I brought my car in to address a recall. I was given the opportunity to also get an oil change which I was intending to schedule within a month, but I was told appointments were filling fast. They accommodated me on the spot.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Anita, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
New Shoes for my Old Horse
With winter snow & freeze looming, I replaced the 0ff-brand tires on my 2013 Honda Pilot with new Cooper all-weathers. AutoNation had the changeover all set up, so I just breezed through to the waiting room and two hours later, I was on my way down the road and the ride is smooth as glass.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Quality Customer Care Service at Westlake OH
We took our 2014 Fusion to AutoNation in Westlake to have a possible oil leak inspected after previously taking to an auto repair shop. Our Assistant Customer Care Manager Danielle Langlois was fantastic to work with from the start. She was courteous, friendly and went the extra mile to make sure we did not pay for unnecessary repairs. I had a similar experience with her sister Ashley Langlois this summer! It is personnel like Danielle and Ashley that will make us keep coming back to AutoNation in Westlake OH!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jeffrey, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
I brought my vehicle in for recall work.
I brought my vehicle in for recall work. The work was completed well within the time I was quoted by Jordan. I have always been happy with the service department at AutoNation Westlake.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
I had an excellent experience at AutoNation Ford
I had an excellent experience at AutoNation Ford Westlake. Jordan Looney went out of his way to provide transportation for me to go home while the work was being done and to have me picked up. He was outstanding. The service was for a Safety Recall.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!